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priankl P
1 reviews | Active since Apr 2017
01 Oct 2021, 09:48
Mondo is a ****
So Mondo hasn't cancelled my contract. Now they are sending me smses that my account is in arrears even though I returned the device within 5 days due to it being defective. Please DO NOT TAKE COBRACTS WITH MONDO!!!
Helpful (0)
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Replies (3)
Mondo's replyOfficial
01 Oct 2021, 09:48Hi Prianka,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134712
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134712
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 09:48
Official
Hi Prianka,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134712
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO134712
Regards,
The Mondo Team
pP
priankl P's updateReviewer Update
01 Oct 2021, 10:29Don't give me a case number. How many case numbers are your guys going to issue me??? I have 5 already and you'll have done nothing!!! You'll don't reply ever!!! You'll only reply on hello Peter. I this issue has been going on since June!!!! And now you'll say my account is in arrears but you'll gave me a defective device!!! This company needs to shut down. You'll are ********!!!
pP
priankl P's update01 Oct 2021, 10:29
Reviewer Update
Don't give me a case number. How many case numbers are your guys going to issue me??? I have 5 already and you'll have done nothing!!! You'll don't reply ever!!! You'll only reply on hello Peter. I this issue has been going on since June!!!! And now you'll say my account is in arrears but you'll gave me a defective device!!! This company needs to shut down. You'll are ********!!!
Mondo's replyOfficial
01 Oct 2021, 10:35Good day,
Please note that the above case number is allocated to your query,
Kindly note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that the above case number is allocated to your query,
Kindly note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 10:35
Official
Good day,
Please note that the above case number is allocated to your query,
Kindly note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that the above case number is allocated to your query,
Kindly note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team