FM
Florah M
1 reviews | Active since Jun 2013
30 Jul 2021, 18:11
Mondo is a ****
If I die because of the stress caused by Mtn and Mondo,Mtn and Mondo must take care of my Kids,I bought a laptop on the Mtn online they said Mondo is their 3rd party I only knew about Mondo after there was a fault on my laptop.Mtn took a laptop . Mondo is refusing to cancel my contract .I don't have a laptop but I'm charged R5600
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Jul 2021, 19:54Hi Florah,
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129173
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129173
Regards,
The Mondo Team
Mondo's reply30 Jul 2021, 19:54
Official
Hi Florah,
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129173
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129173
Regards,
The Mondo Team
Mondo's replyOfficial
03 Aug 2021, 16:10Hi Florah,
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply03 Aug 2021, 16:10
Official
Hi Florah,
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team