AL
Amanda L
1 reviews | Active since Jan 2021
15 Jan 2021, 15:18
Mondo is a ****
Took out a sim only deal for Telkom with Mondo in September and requested a cancellation within 5 days. The have been debuting since September. I called telkom and told them the contract has been canceled and the said it’s active on their side they need Mondo to cancel. I have been calling Mondo since November and I am getting different stories each time. The worst thing is that all of the consults I speak to can see on the system that I requested a cancellation but for some reason I don’t know it was just never done.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
15 Jan 2021, 15:19Good day
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply15 Jan 2021, 15:19
Official
Good day
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
15 Jan 2021, 15:41Good day Amanda,
As discussed with Kim, please note that we have escalated your cancellation to Telkom's cancellation department and requested for priority to be placed on this.
We will revert with feedback.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply15 Jan 2021, 15:41
Official
Good day Amanda,
As discussed with Kim, please note that we have escalated your cancellation to Telkom's cancellation department and requested for priority to be placed on this.
We will revert with feedback.
We will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Jan 2021, 13:45Good day Amanda,
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries please feel free to call or email us.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply18 Jan 2021, 13:45
Official
Good day Amanda,
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries please feel free to call or email us.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
AL
I am so please to report that my query has been resolved. I was in communication with Kimona from Mondo team who has just let me know that my contract has been successfully cancelled. I couldn’t have been happier. From when she spoke to me on Friday she let me know what potentially went wrong with my cancellation and she assured me that it will be sorted. In just about 2 working days my query was resolved. Thank you so much Kimona and Mondo team. Your service in resolving was absolutely great.
Amanda L's updateReviewer Update
18 Jan 2021, 14:07I am so please to report that my query has been resolved. I was in communication with Kimona from Mondo team who has just let me know that my contract has been successfully cancelled. I couldn’t have been happier. From when she spoke to me on Friday she let me know what potentially went wrong with my cancellation and she assured me that it will be sorted. In just about 2 working days my query was resolved. Thank you so much Kimona and Mondo team. Your service in resolving was absolutely great.
AL
Amanda L's update18 Jan 2021, 14:07
Reviewer Update
I am so please to report that my query has been resolved. I was in communication with Kimona from Mondo team who has just let me know that my contract has been successfully cancelled. I couldn’t have been happier. From when she spoke to me on Friday she let me know what potentially went wrong with my cancellation and she assured me that it will be sorted. In just about 2 working days my query was resolved. Thank you so much Kimona and Mondo team. Your service in resolving was absolutely great.
Mondo's replyOfficial
12 Jan 2023, 11:35Mondo's reply12 Jan 2023, 11:35
Official