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kG
kaizer G

1 reviews | Active since Nov 2020

26 Nov 2020, 14:14

MONDO IS A ****

I am very disappointed and confused about the service at Mondo. I app**** for a cellphone contract with Mondo and the application was approved, they called for further information and even went as far as asking for the colour I would prefer.

I was told everything is in order and O have to wait for the courier company to be in touch. This morning the courier driver called for delivery and to my surprise the parcel was only a SIM card instead of Samsung A51 cellphone.

I asked him to take it back and I called them, the response was that their system shows that I qualified for a SIM only deal, my question is who did they tell and who gave them a go ahead because I app**** for a cellphone.

Now I want to cancel and they referring me from one number to another.

I would never advise anyone to consider this pathetic company.

0
Replies (7)
Mondo
Mondo's reply26 Nov 2020, 14:18
Official
Hi Kaizer,

We have received your query,

Kindly note one of our dedicated consultants will be in contact with you.

Regards 

The Mondo Team 
kG
kaizer G's update26 Nov 2020, 14:21
Reviewer Update
Please kindly do before you people deduct my hard earned money for nothing
Mondo
Mondo's reply26 Nov 2020, 16:22
Official
Hi Kaizer,

As discussed with the account holder, we have logged an investigation for the dispute raised.

We have also submitted the cancellation.

We will keep the account holder updated on the progress of this.

Regards 

The Mondo Team 
kG
kaizer G's update27 Nov 2020, 09:16
Reviewer Update
I wonder how long will it take to cancel this, I am frustrated because I really need a phone and I want to apply to another service provider and I don't want to find myself paying double for a phone that does not exist, please sort this out with urgency I can not wait for 14days.
Mondo
Mondo's reply27 Nov 2020, 11:59
Official
Hi Kaizer,

Please note that we have attempted contacting the account holder with no success.

Kindly note that the sim card is not active and the query is resolved. 

Should the account holder have any further queries he may email our team or call us.

Regards 

The Mondo Team
kG
kaizer G's update02 Dec 2020, 09:10
Reviewer Update
How has the matter been resolved because I have just been delivered a SIM card again this morning... I have never received any call from you guys please stop playing games with me.
Mondo
Mondo's reply02 Dec 2020, 11:49
Official
Hi Kaizer,

Please note that we have contacted the account holder and advised MTN not to activate the contract. 

Should the account holder require a device deal he is welcome to apply again.

Regards 

The Mondo Team