LC
Lebohang C
1 reviews | Active since May 2019
09 Mar 2021, 10:42
Mondo is a ****
This Mondo people are ****s. An application for a device was made without my approval. I keep asking them to cancel the application. I contacted their call centre they do not pick up. I tried facebook, emails and whatsapp but they still cant assist me.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
09 Mar 2021, 10:59Good Day Lebohang,
Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO113078 Many thanks, The Mondo Team
Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO113078 Many thanks, The Mondo Team
Mondo's reply09 Mar 2021, 10:59
Official
Good Day Lebohang,
Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO113078 Many thanks, The Mondo Team
Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business. We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO113078 Many thanks, The Mondo Team
Mondo's replyOfficial
09 Mar 2021, 15:41Good Day Lebohang,
As discussed with Kim, please note that we have logged a dispute for the query raised.
We have also emailed the courier company and requested for the delivery to be cancelled.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
As discussed with Kim, please note that we have logged a dispute for the query raised.
We have also emailed the courier company and requested for the delivery to be cancelled.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's reply09 Mar 2021, 15:41
Official
Good Day Lebohang,
As discussed with Kim, please note that we have logged a dispute for the query raised.
We have also emailed the courier company and requested for the delivery to be cancelled.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
As discussed with Kim, please note that we have logged a dispute for the query raised.
We have also emailed the courier company and requested for the delivery to be cancelled.
We will keep you updated on the progress of this. Many thanks, The Mondo Team
Mondo's replyOfficial
12 Mar 2021, 16:22Hi Lebohang,
Please note that we have attempted contacting you with no success.
DSV has confirmed that your package has been returned.
We have requested for the warehouse to provide us with the return number in order to submit the cancellation.
Our team will continue to keep you updated on the progress of this. Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
DSV has confirmed that your package has been returned.
We have requested for the warehouse to provide us with the return number in order to submit the cancellation.
Our team will continue to keep you updated on the progress of this. Regards,
The Mondo Team
Mondo's reply12 Mar 2021, 16:22
Official
Hi Lebohang,
Please note that we have attempted contacting you with no success.
DSV has confirmed that your package has been returned.
We have requested for the warehouse to provide us with the return number in order to submit the cancellation.
Our team will continue to keep you updated on the progress of this. Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
DSV has confirmed that your package has been returned.
We have requested for the warehouse to provide us with the return number in order to submit the cancellation.
Our team will continue to keep you updated on the progress of this. Regards,
The Mondo Team
Mondo's replyOfficial
15 Mar 2021, 11:33Hi Lebohang,
As discussed with Kim, please note that we have received the reference number for the returned device.
We have submitted the cancellation and our team will keep you updated on the progress of this. Regards,
The Mondo Team
As discussed with Kim, please note that we have received the reference number for the returned device.
We have submitted the cancellation and our team will keep you updated on the progress of this. Regards,
The Mondo Team
Mondo's reply15 Mar 2021, 11:33
Official
Hi Lebohang,
As discussed with Kim, please note that we have received the reference number for the returned device.
We have submitted the cancellation and our team will keep you updated on the progress of this. Regards,
The Mondo Team
As discussed with Kim, please note that we have received the reference number for the returned device.
We have submitted the cancellation and our team will keep you updated on the progress of this. Regards,
The Mondo Team
Mondo's replyOfficial
19 Mar 2021, 15:24Hi Lebohang,
Please note that we have attempted contacting you with no success.
Kindly note that MTN has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries, please feel free to call or email us. Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that MTN has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries, please feel free to call or email us. Regards,
The Mondo Team
Mondo's reply19 Mar 2021, 15:24
Official
Hi Lebohang,
Please note that we have attempted contacting you with no success.
Kindly note that MTN has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries, please feel free to call or email us. Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that MTN has confirmed that your contract is cancelled.
Your query is now resolved.
Should you have any further queries, please feel free to call or email us. Regards,
The Mondo Team