Mondo is a ****

So just spoke to Mondo "customer service" again regarding my mom's upgrade done on 29/11/2022. The consultants lie through their teeth, apparently a remedy ticket was loaded but they can't provide a ticket number as it is against their rules to provide the ticket number, furthermore the SLA of the apparent ticket that was loaded on 19/01/2023 is 4 weeks and the person dealing with the ticket is out of country so they are not sure when it will be attended too. Also one consultant says the phone is stuck at the warehouse the other says the request has not been sent to the warehouse. Also no manager available to talk too, as usual there is a meeting. Tried to cancel the upgrade through them to go to an MTN store but then another remedy ticket needs to be loaded which means at least another month without feedback. Basically what this useless company is expecting you to wait until your next upgrade to obtain a new phone apparently. PEOPLE STAY AWAY FROM MONDO, YOU WON'T GET YOUR PHONE AND NO HELP IS PROVIDED. #**** #badservice #*********** #nocustomerservice #badcompany #useless #****Alert