MK
Matthys K
1 reviews | Active since Mar 2023
22 Mar 2023, 14:12
Mondo is a ****
This Company is a ****
A sales person sold me an Mtn wifi contract that didn't exist. They said that the contract would be 140GB wifi contract for R250 but it was only 20GB After realizing this I contracted mondo and returned the device via Dsv couriers. I am still being billed by Mtn and Mondo call centre just says the the matter will be escalated. Horrible service!
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
22 Mar 2023, 14:16Hi Matthys,
Thank you for reaching out to us.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service that you have received thus far.
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service that you have received thus far.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 14:16
Official
Hi Matthys,
Thank you for reaching out to us.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service that you have received thus far.
Regards,
The Mondo Team
Thank you for reaching out to us.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
We do apologize for the level of service that you have received thus far.
Regards,
The Mondo Team
MK
Matthys K's updateReviewer Update
22 Mar 2023, 18:30Kindly note that this is the same response that I have received for the last 3 months.
Along with this I have also been promised a call back from a call centre supervisor a Ms Vaschny. It's been 2 weeks and no call.
Along with this I have also been promised a call back from a call centre supervisor a Ms Vaschny. It's been 2 weeks and no call.
MK
Matthys K's update22 Mar 2023, 18:30
Reviewer Update
Kindly note that this is the same response that I have received for the last 3 months.
Along with this I have also been promised a call back from a call centre supervisor a Ms Vaschny. It's been 2 weeks and no call.
Along with this I have also been promised a call back from a call centre supervisor a Ms Vaschny. It's been 2 weeks and no call.
Mondo's replyOfficial
23 Mar 2023, 12:59Hi Matthys,
Trust you are well.
Thank you for the above response.
We have sent a callback request to the Customer Care management team.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We have sent a callback request to the Customer Care management team.
Regards,
The Mondo Team
Mondo's reply23 Mar 2023, 12:59
Official
Hi Matthys,
Trust you are well.
Thank you for the above response.
We have sent a callback request to the Customer Care management team.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
We have sent a callback request to the Customer Care management team.
Regards,
The Mondo Team
MK
Matthys K's updateReviewer Update
29 Mar 2023, 10:52I have still not recieved any response from Mondo!
And now I've also learned that mtn has reprted and black listed me because of MONDO, THIS COMPANY IS A COMPLETE **** AND ALL IT'S EMPLOYEES ARE BEYOND USELESS!
And now I've also learned that mtn has reprted and black listed me because of MONDO, THIS COMPANY IS A COMPLETE **** AND ALL IT'S EMPLOYEES ARE BEYOND USELESS!
MK
Matthys K's update29 Mar 2023, 10:52
Reviewer Update
I have still not recieved any response from Mondo!
And now I've also learned that mtn has reprted and black listed me because of MONDO, THIS COMPANY IS A COMPLETE **** AND ALL IT'S EMPLOYEES ARE BEYOND USELESS!
And now I've also learned that mtn has reprted and black listed me because of MONDO, THIS COMPANY IS A COMPLETE **** AND ALL IT'S EMPLOYEES ARE BEYOND USELESS!
Mondo's replyOfficial
29 Mar 2023, 11:01Hi Matthys,
Trust you are well.
We are awaiting feedback from the MTN cancellations department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
We are awaiting feedback from the MTN cancellations department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 11:01
Official
Hi Matthys,
Trust you are well.
We are awaiting feedback from the MTN cancellations department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
We are awaiting feedback from the MTN cancellations department.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
MK
Matthys K's updateReviewer Update
29 Mar 2023, 11:15Kindly provide with a reference number for this case as I need to contact Mtn regarding this matter as MONDO can not be trusted.
MK
Matthys K's update29 Mar 2023, 11:15
Reviewer Update
Kindly provide with a reference number for this case as I need to contact Mtn regarding this matter as MONDO can not be trusted.
Mondo's replyOfficial
29 Mar 2023, 11:22Hi Matthys,
Please see below reference numbers that MTN has provided to us.
SR #*** & SR #***
Regards,
The Mondo Team
Please see below reference numbers that MTN has provided to us.
SR #*** & SR #***
Regards,
The Mondo Team
Mondo's reply29 Mar 2023, 11:22
Official
Hi Matthys,
Please see below reference numbers that MTN has provided to us.
SR #*** & SR #***
Regards,
The Mondo Team
Please see below reference numbers that MTN has provided to us.
SR #*** & SR #***
Regards,
The Mondo Team
Mondo's replyOfficial
31 Mar 2023, 10:47Good Day Matthys,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply31 Mar 2023, 10:47
Official
Good Day Matthys,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team