TB
Thifhelimbilu B
1 reviews | Active since Sept 2023
12 Sept 2023, 19:44
Mondo is a group of ****mers
Mondo sold me a sim card contract from MTN the sim card was then delivered to me on the following address : 352 apartment on Oak avenue , The above mentioned sim card was not never worked because the sim card was not registered for rica , I then requested a cancelation from mondo since the sim card never worked of which they did not assist .
I was then forced to pay the amount of R969 for my account because my account was in arrears of which i did because this was affecting my credit record . I reached out to MTN for them to cancel the contract because i cant pay for something that is in active , Mtn then told me that its not their justistiction to cancel this contract since it was taken with Mondo but however Mondo also don't want to cancel the contract .
I will never recommend that anyone but a contract with Mondo
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
13 Sept 2023, 08:25Hi Thifhelimbilu,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that your MTN contract was activated and you were credited 3 months subscription into your MTN account. Please call MTN on 083135 if your contract has stopped working.
Our goal is to make sure you always have a positive experience with us in the future.
Warm Regards,
The Mondo Team
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that your MTN contract was activated and you were credited 3 months subscription into your MTN account. Please call MTN on 083135 if your contract has stopped working.
Our goal is to make sure you always have a positive experience with us in the future.
Warm Regards,
The Mondo Team
Mondo's reply13 Sept 2023, 08:25
Official
Hi Thifhelimbilu,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that your MTN contract was activated and you were credited 3 months subscription into your MTN account. Please call MTN on 083135 if your contract has stopped working.
Our goal is to make sure you always have a positive experience with us in the future.
Warm Regards,
The Mondo Team
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that your MTN contract was activated and you were credited 3 months subscription into your MTN account. Please call MTN on 083135 if your contract has stopped working.
Our goal is to make sure you always have a positive experience with us in the future.
Warm Regards,
The Mondo Team
TB
Thifhelimbilu B's updateReviewer Update
13 Sept 2023, 09:19This absolutely not true .
- The sim card that was delivered to me was incorrect to begin with , the sim card was not even rica to the system as to your confirmation ..
- The statement that the account is active is a lie , I enquired with your team and explained that the sim card that was delivered to me on the 2022/10/25 does not work till to this day , HOW CAN I CONTACT MTN FOR SOMETHING THAT NEVER WORKED ?
- MTN INSTRUCTED MONDO TO CANCEL THE CONTACT AND YOU SINCE REFUSED .
- Do not mislead your service is poor .
TB
Thifhelimbilu B's update13 Sept 2023, 09:19
Reviewer Update
This absolutely not true .
- The sim card that was delivered to me was incorrect to begin with , the sim card was not even rica to the system as to your confirmation ..
- The statement that the account is active is a lie , I enquired with your team and explained that the sim card that was delivered to me on the 2022/10/25 does not work till to this day , HOW CAN I CONTACT MTN FOR SOMETHING THAT NEVER WORKED ?
- MTN INSTRUCTED MONDO TO CANCEL THE CONTACT AND YOU SINCE REFUSED .
- Do not mislead your service is poor .
Mondo's replyOfficial
14 Sept 2023, 09:55Hi Thifhelimbilu,
We do apologize for any inconvenience caused by the misunderstanding, however, your query was resolved accordingly in terms of having the sim card RICA'd for you as well as crediting you for the months that were deducted without usage as you had agreed to keep the contract. The credit was processed in March. Kindly contact MTN directly on 083135 for further enquiries regarding your contract.
Regards,
The Mondo Team
We do apologize for any inconvenience caused by the misunderstanding, however, your query was resolved accordingly in terms of having the sim card RICA'd for you as well as crediting you for the months that were deducted without usage as you had agreed to keep the contract. The credit was processed in March. Kindly contact MTN directly on 083135 for further enquiries regarding your contract.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 09:55
Official
Hi Thifhelimbilu,
We do apologize for any inconvenience caused by the misunderstanding, however, your query was resolved accordingly in terms of having the sim card RICA'd for you as well as crediting you for the months that were deducted without usage as you had agreed to keep the contract. The credit was processed in March. Kindly contact MTN directly on 083135 for further enquiries regarding your contract.
Regards,
The Mondo Team
We do apologize for any inconvenience caused by the misunderstanding, however, your query was resolved accordingly in terms of having the sim card RICA'd for you as well as crediting you for the months that were deducted without usage as you had agreed to keep the contract. The credit was processed in March. Kindly contact MTN directly on 083135 for further enquiries regarding your contract.
Regards,
The Mondo Team
TB
Thifhelimbilu B's updateReviewer Update
14 Sept 2023, 10:15Hi Mondo
I find this to be information provided is not true and misleading !
The was no money that was crediting to me and The sim card that was rica'd after i made an enquire was the wrong sim card as per your communication ( I did even mention to you that am cancelling the contract ) , I have attached proof below for communication . How do you claim that you Rica'd a sim card while below show that the wrong sim card was delivered to me and how do i proceed with a contract that am not using and not active on my side ?
image.png 113.16 KB
I find this to be information provided is not true and misleading !
The was no money that was crediting to me and The sim card that was rica'd after i made an enquire was the wrong sim card as per your communication ( I did even mention to you that am cancelling the contract ) , I have attached proof below for communication . How do you claim that you Rica'd a sim card while below show that the wrong sim card was delivered to me and how do i proceed with a contract that am not using and not active on my side ?
image.png 113.16 KB
TB
Thifhelimbilu B's update14 Sept 2023, 10:15
Reviewer Update
Hi Mondo
I find this to be information provided is not true and misleading !
The was no money that was crediting to me and The sim card that was rica'd after i made an enquire was the wrong sim card as per your communication ( I did even mention to you that am cancelling the contract ) , I have attached proof below for communication . How do you claim that you Rica'd a sim card while below show that the wrong sim card was delivered to me and how do i proceed with a contract that am not using and not active on my side ?
image.png 113.16 KB
I find this to be information provided is not true and misleading !
The was no money that was crediting to me and The sim card that was rica'd after i made an enquire was the wrong sim card as per your communication ( I did even mention to you that am cancelling the contract ) , I have attached proof below for communication . How do you claim that you Rica'd a sim card while below show that the wrong sim card was delivered to me and how do i proceed with a contract that am not using and not active on my side ?
image.png 113.16 KB
Mondo's replyOfficial
14 Sept 2023, 13:32Hi Thifhelimbilu,
Please note that we are unable to view the image you have sent as proof of communication. You may resend it to *** for further assistance. We do apologize for the inconvenience.
Regards,
The Mondo Team
Please note that we are unable to view the image you have sent as proof of communication. You may resend it to *** for further assistance. We do apologize for the inconvenience.
Regards,
The Mondo Team
Mondo's reply14 Sept 2023, 13:32
Official
Hi Thifhelimbilu,
Please note that we are unable to view the image you have sent as proof of communication. You may resend it to *** for further assistance. We do apologize for the inconvenience.
Regards,
The Mondo Team
Please note that we are unable to view the image you have sent as proof of communication. You may resend it to *** for further assistance. We do apologize for the inconvenience.
Regards,
The Mondo Team