MONDO IS A ********** COMPANY

*MONDO IS A ********** COMPANY*

I was contacted by a Mondo Sales Consultant. The deal that was offered was a 300mbs download and 50mbs upload uncapped internet contract. Already this sounded too good to be true, for only R499 per month. The sales person said that my first debit would go off on the 1st of May. He convinced me that the offer was legit and that I would be a guaranteed happy customer.

I then decided to take the deal and provided a different bank account, just in case this was a ********** deal.

I then received the router and no way near was I getting those speeds. I proceeded to call Mondo customer care and they advice that it was a 10mbs download and 2mbs upload internet contract.

What a massive LIE I was sold.

I was still within my 10 day cooling off period and decided to call customer care and cancel the contract. I was advice to return the router to the nearest MTN store and will be provided with an RM number. I then needed to email customer care with this number. I did this all and received an automated robot response, to which I followed the prompted steps.

I then received an email that one of the vustkmar care consultants would give me a call within 2 days. I never received that call. I then escalated the query using their robot prompts and still never received a call, however I again emailed the RM number via email.

A month later I receive an email from MTN that I need to make a payment of more than R800 on the account.

I called Mondo and advices them that I cancelled my contract and that your email stated that a consultant will contact me. To date no consultant contacted me.

Secondly I was **********ly sold a deal that was never true. I was misled by the sales consultant. I proceeded to do all steps required from me to cancel the contract, i took back the device and I provided them with the RM number.

Thirdly, the customer care consultant informed me that the R800 rand that MTN wanted to debit me with was just the amount or limit that is available to me. Another BLATANT lie. I received an email from MTN with a complete statement and the debit order amount was for definitely more that R800.

I specifically confirmed initially with the sales consultant before agreeing to the contract whether R499 would be the only amount I would be liable for.

This whole process has been a complete waste of my time and energy. How can MTN associate themselves with such a ********** company.

I will definitely be taking this further as I will jot be held liable for a contract that I cancelled within the 10 day cooling off period. Nor will I pay for a service that I never received as I am not even in possession of the router.

Please think again of ever using this company.