SK
Shifra K
1 reviews | Active since Jun 2021
02 Jun 2021, 20:14
Mondo is a ********** company
I am reporting mondo to the ***** department at the police station. They are clearly a ********** company. I did not provide them with any bank details, and I did not authorize any transactions and they have started taking a monthly debit order from my account. I have disputed the payment through my bank, and I will be filling in a ***** document to sent to the police station to investigate this company. I have sent numerous emails to mondo requesting for them to call me, and to no avail. I am shocked that such a dishonest company has not yet been closed down.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Jun 2021, 20:27Hi Shifra,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused as well as the experience you have had to endure.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122083
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused as well as the experience you have had to endure.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122083
Regards,
The Mondo Team
Mondo's reply02 Jun 2021, 20:27
Official
Hi Shifra,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused as well as the experience you have had to endure.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122083
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused as well as the experience you have had to endure.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122083
Regards,
The Mondo Team
SK
Shifra K's updateReviewer Update
02 Jun 2021, 20:32I have sent so many emails requesting to be called since the 13th of May, and as of yet I have not been called once.... I will certainly be surprised to receive a call from you. Looking forward
SK
Shifra K's update02 Jun 2021, 20:32
Reviewer Update
I have sent so many emails requesting to be called since the 13th of May, and as of yet I have not been called once.... I will certainly be surprised to receive a call from you. Looking forward
Mondo's replyOfficial
02 Jun 2021, 20:35 Hi Shifra,
Please note one of our agents will certainly get back to you. We look forward to speaking to you and providing a resolve.
Regards,
The Mondo Team
Please note one of our agents will certainly get back to you. We look forward to speaking to you and providing a resolve.
Regards,
The Mondo Team
Mondo's reply02 Jun 2021, 20:35
Official
Hi Shifra,
Please note one of our agents will certainly get back to you. We look forward to speaking to you and providing a resolve.
Regards,
The Mondo Team
Please note one of our agents will certainly get back to you. We look forward to speaking to you and providing a resolve.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Jun 2021, 11:41Hi Shifra,
As discussed with our consultant, we have provided you with feedback on the outcome of your investigation.
Also, you mentioned that there is no need to refund you as you have disputed the admin fee.
Our internal MTN team has confirmed that you should not be charged the admin fee again.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, we have provided you with feedback on the outcome of your investigation.
Also, you mentioned that there is no need to refund you as you have disputed the admin fee.
Our internal MTN team has confirmed that you should not be charged the admin fee again.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply03 Jun 2021, 11:41
Official
Hi Shifra,
As discussed with our consultant, we have provided you with feedback on the outcome of your investigation.
Also, you mentioned that there is no need to refund you as you have disputed the admin fee.
Our internal MTN team has confirmed that you should not be charged the admin fee again.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, we have provided you with feedback on the outcome of your investigation.
Also, you mentioned that there is no need to refund you as you have disputed the admin fee.
Our internal MTN team has confirmed that you should not be charged the admin fee again.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team