Mondo is a bunch of *****

I took out an LTE data contract with Mondo( Telkom's middleman). Come billing time, I was billed double the amount we agreed upon. I sent them an email. Replying to emails is foreign to their business. They only respond when you write to Hellopeter.

Since I didn't get nothing from them I contacted Telkom to find out why I was billed incorrectly and what exactly I was offered. I found out that I've actually been sold a lie by Mondo. Then they said I need to liaise with Mondo. I was now feed up with them and I wanted to cancel this contract.

I wanted a recording of the sale as proof of what I was offered but they said I cannot get it, I need to go to Telkom store and they will send it there. This morning I went to Telkom store. A Telkom consultant spoke to Mondo consultant and they exchanged emails to send the recording. Afterwards Mondo consultant asked me why I need the recording then I explained to him the reasons.

He said they cannot send the recording to me because I must first lodge a complaint with them so that they can investigate the dispute. This was the only guy who made sense to me. His name is Khumbulani. Unfortunately my airtime ran out before I could get a reference of the investigation.

I then contacted Mondo again requesting to speak to Khumbulani. To my surprise they said I cannot be transferred to him and I cannot get his email address. The two ladies Hlengiwe and Selina have bad attitudes. Why should I explain my situation to every consultant?

Khumbulani please contact me on ********** 689 to finalize the investigation process.