TN
Thalithah Ndib'ndwane
1 reviews | Active since Jul 2021
17 Jul 2021, 11:36
Mondo is a bull****
I am very disappointed I was sold a simcard8 only contract 20GB per month than I will pay R99 per month. On my surprise I received 20GB, followed by 10GB, 50GB.... all in all I ended u p with 120GB. I called MTN customer service, they said I will pay R450 per month. How come? Whereas I signed for R99 contract. This is a ****************. Actually I'm ****sed sies!!!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
17 Jul 2021, 12:05 Hi Thalithah ,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO127570
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO127570
Regards,
The Mondo Team
Mondo's reply17 Jul 2021, 12:05
Official
Hi Thalithah ,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO127570
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office.
Your Case Number is: RCO127570
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2021, 09:17 Hi Thalithah,
Trust you are well.
Thank you for the below email.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that an investigation has been logged to have the sale call recording assessed.
We will be in contact with you, once we receive feedback.
We do apologize for the inconvenience caused.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that an investigation has been logged to have the sale call recording assessed.
We will be in contact with you, once we receive feedback.
We do apologize for the inconvenience caused.
Regards,The Mondo Team
Mondo's reply21 Jul 2021, 09:17
Official
Hi Thalithah,
Trust you are well.
Thank you for the below email.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that an investigation has been logged to have the sale call recording assessed.
We will be in contact with you, once we receive feedback.
We do apologize for the inconvenience caused.
Regards,The Mondo Team
Trust you are well.
Thank you for the below email.
Please note that we have been unsuccessful in attempting to contact you, therefore, please advise what is a convenient time to make contact.
Kindly note that an investigation has been logged to have the sale call recording assessed.
We will be in contact with you, once we receive feedback.
We do apologize for the inconvenience caused.
Regards,The Mondo Team
Mondo's replyOfficial
21 Jul 2021, 11:15 Good day,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query has been deemed Valid (in your favor).
Due to the above, a request has been escalated to the sales team in order to process an early upgrade for the deal you initially agreed to.
Kindly note that we will keep you informed of the early upgrade.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query has been deemed Valid (in your favor).
Due to the above, a request has been escalated to the sales team in order to process an early upgrade for the deal you initially agreed to.
Kindly note that we will keep you informed of the early upgrade.
Regards,The Mondo Team
Mondo's reply21 Jul 2021, 11:15
Official
Good day,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query has been deemed Valid (in your favor).
Due to the above, a request has been escalated to the sales team in order to process an early upgrade for the deal you initially agreed to.
Kindly note that we will keep you informed of the early upgrade.
Regards,The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your query has been deemed Valid (in your favor).
Due to the above, a request has been escalated to the sales team in order to process an early upgrade for the deal you initially agreed to.
Kindly note that we will keep you informed of the early upgrade.
Regards,The Mondo Team
Mondo's replyOfficial
05 Aug 2021, 13:23Hi Thalithah,
Please note that our team has attempted contacting you with no success.
You have been refunded the early upgrade fee as per your previous discussion with our consultant.
Your query is resolved and will be closed.
Please call or email if you have any further queries.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
You have been refunded the early upgrade fee as per your previous discussion with our consultant.
Your query is resolved and will be closed.
Please call or email if you have any further queries.
Regards,
The Mondo Team
Mondo's reply05 Aug 2021, 13:23
Official
Hi Thalithah,
Please note that our team has attempted contacting you with no success.
You have been refunded the early upgrade fee as per your previous discussion with our consultant.
Your query is resolved and will be closed.
Please call or email if you have any further queries.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
You have been refunded the early upgrade fee as per your previous discussion with our consultant.
Your query is resolved and will be closed.
Please call or email if you have any further queries.
Regards,
The Mondo Team