MS
Muneer S

1 reviews | Active since Apr 2018

02 May 2019, 23:28

Mondo is a bad company.

I was contacted by a mondo representative and offered a wifi data contract of 30gigs for R199 a month. I asked if there is no hidden cost and if they sure its R199. They assured me it's R199. I agreed then the lady told me that they will even send me a mobile router with the package. I said fine. Thinking that it's free because she didn't say it's going to cost me. Now I get billed R627. I don't even know where they come to this total. I have never hated tekom this much. I'm not going to leave it here. I will definitely take it further. If I have to get a layer I will. If I have to go to the papers I will. But I will not leave it like this. Mondo conned me into a Telkom contact that I did not agree to. I have contacted mondo and they deemed my claim invalid even after listening to the voice recordings and saying that I did ask for a R199 contract. They still deemed my claim invalid. Please beware of Mondo. ????

0
Replies (5)
Mondo
Mondo's reply03 May 2019, 08:15
Official
Good Day Muneer,

Thank you for raising your query with us. 

Kindly note that we have made attempts to contact you yesterday regarding this matter and we have emailed you however, we haven't received a response.

Please respond to our mail to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply06 May 2019, 16:45
Official
Good Day Muneer,

Kindly note that we have attempted contacting you with no success.

Please email us on *** to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply07 May 2019, 16:58
Official
Good Day Muneer,

Kindly note that we have attempted contacting you however, we were not successful as the line was disconnected.

Please email us on *** to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply09 May 2019, 15:49
Official
Good Day Muneer,

Kindly note that we have attempted contacting you again however, we were not successful as the line was disconnected.

Please email us on *** to advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply16 May 2019, 14:48
Official
Good day Muneer, 

Kindly note that your query will be closed until we receive a response from you advising when you will be available to resolve the above query.

Should you have any further queries please call or email us.

Kind Regards, 

Mondo Team