Mondo is a ****

I recieved a call on the 24th of June and the guy introduced himself and said he's from "MTN" not Mondo and told me that I need to migrate my contract from receiving night time and day time data to standard data, I agreed. He said monthly premiums will not change and and no additional payments or anything.

In July I paid my monthly premium as usual only to later recieve a call from MTN after suspending my services that I owe R808. They told me that is for pro rata payment as I have migrated my plan. I was shocked and explained that's not what I was told, that's when they told me that it is the guys from Mondo and not from them and I should sort the issue with Mondo while my service remains suspended.

I have been calling Mondo and they have been telling me that they are busy with the investigation and will get back to me before the end of business day which they never do. It has been almost 4 weeks while my services remains suspended on MTN. I am upset that their agent **** that he's from mtn knowing very well that he's from Mondo, secondly I am very angry that he **** that there won't be any extra costs involved and now I am being told about the R808 pro rata. I wouldn't have agreed if he told me that because where am I supposed to get that money from. These Mondo people are very unprofessional and are ****** I have been asking them to cancel the migration so that mtn can open my services. It is really unfair because the very same mtn accounts department have been harassing me about "my account being in arrears" knowing very well what is happening. Beware that Mondo will **** you and want you to migrate your contract while disguising as mtn.