Mondo is a ****
I received a call from someone saying they are from MTN saying I am due for an upgrade so I accepted. 3 weeks later I get a statement from MTN where I am due to pay 4 times the amount. I called MTN to query - MTN explained that as part of the charges there is cancellation charge - I was not due for an upgrade - They then said they will transfer me to Mondo - Mondo says they will reverse the Upgrade - They did reverse the Upgrade now there is extra charges for doing that - I am due to pay more again this month for their mistakes. Taking a call from Mondo was the biggest mistake ever - I would not recommend to do any business with them - After numerous calls there is no refunds for all their mistakes on my line.
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Replies (1)Mondo's replyOfficial
02 May 2023, 08:44Good day Pumeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO387848
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO387848
Regards,
The Mondo Team
Mondo's reply02 May 2023, 08:44
Official
Good day Pumeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO387848
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO387848
Regards,
The Mondo Team
