MG
Manda G

1 reviews | Active since Mar 2020

16 Feb 2021, 18:55

Mondo - investigate them first before dealing with them at all.

I am compelled to write a review again.

I am so tired if this chaos.

I paid my Telkom accountup to date on the 16th of December 2020, amounting to R1197.40 through a link that I was sent to by Mondo. Some meaningless vouchers were an incentive to pay my account through Mondo.

Kim of Mondo contacted me several times, and said that Mondo is in 'constant' contact with Telkom (two months today), and they would settle the account, where R1197.40 is missing in action now.

IF THIS WAS THE CASE WHY DID I RECEIVE A NAIL FROM TELKOM TODAY NIOTFYING ME WILL TERMINATE MY ACCOUNT???

I will be left with NO OTHER ALTERNATIVE, if this us not resolved by tomorrow close if business, to open a ******** case at SAPS, as R1197.40 of my money seems to be involved in a ********** scheme.

I have referred the matter to the governing body dealing with Financial Service Providers, as both Mondo and Telkom are FPS's.

Kim cannot provide any proof, as she alleges, where it shows in any format, on paper, that my money was paid over to Telkom, only that my account was updated. This means nothing.

This is disappointing but not really a surprise...

0
Replies (4)
MG
Manda G's update17 Feb 2021, 01:00
Reviewer Update
Kim, you seemingly had no idea what was going on. Yet I had a look at the VERY fine print, and my situation is not so unique as you claimed. My question is this - how safe is our data in terms of the PoPI act, if absolutely ANYONE can attach and con people out of money, and in the fine print it says 'we take no responsibility...' What processes and procedures have Mondo in place to safeguard its clients against *****?
Mondo
Mondo's reply17 Feb 2021, 10:51
Official
Good day Manda

Thank you for taking the time to reach out to us.

As discussed with Kim, please note that we have already submitted the credit to your Telkom account for your payment to be updated.

We have also escalated your query to the cancellations team to advise that these lines should not be cancelled per the email you received.

Our team will keep you updated on the progress of this.
 
Regards,

The Mondo Team 
Mondo
Mondo's reply18 Feb 2021, 17:23
Official
Good day Manda

Please note that the cancellation was action only because Telkom received a request to have this done.

Mondo has since,

  • Arranged for your sim cards to be recycled in order to reactivate.

Kindly is currently liaising with you and will ensure that your query is resolved.

Our team will keep you updated on the progress of this.
 
Regards,

The Mondo Team 
Mondo
Mondo's reply25 Feb 2021, 11:06
Official
Good day Manda

As discussed with Kim, please note that we have escalated your query to our activations team.

We will keep you updated on the progress.
 
Regards,

The Mondo Team