MN
Mark N
1 reviews | Active since Mar 2009
17 Apr 2021, 16:00
Mondo Hijacked my MTN account
Mondo has stop me from upgrading my account with MTN. They have had my account locked so I cannot do an upgrade. They do not work on weekends, I was on the phone with them on Thursday for an hour and was promised the would unblock the phone. The have really misled me totally..
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
17 Apr 2021, 16:06Hi Mark,
Thank you taking the time to write to our us.
We sincerely apologize for the inconvenience you are incurring. Our team is currently looking into your cancellation.
One of our customer service consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO116746
Regards,
The Mondo Team
Thank you taking the time to write to our us.
We sincerely apologize for the inconvenience you are incurring. Our team is currently looking into your cancellation.
One of our customer service consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO116746
Regards,
The Mondo Team
Mondo's reply17 Apr 2021, 16:06
Official
Hi Mark,
Thank you taking the time to write to our us.
We sincerely apologize for the inconvenience you are incurring. Our team is currently looking into your cancellation.
One of our customer service consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO116746
Regards,
The Mondo Team
Thank you taking the time to write to our us.
We sincerely apologize for the inconvenience you are incurring. Our team is currently looking into your cancellation.
One of our customer service consultants will be in contact with you during business hours to assist you further.
Reference Number: RCO116746
Regards,
The Mondo Team
Mondo's replyOfficial
19 Apr 2021, 14:51Hi Mark,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply19 Apr 2021, 14:51
Official
Hi Mark,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Apr 2021, 14:50Hi Mark,
Please note that your application has been cancelled as per your request.
You may go in store and do the upgrade.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Please note that your application has been cancelled as per your request.
You may go in store and do the upgrade.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 14:50
Official
Hi Mark,
Please note that your application has been cancelled as per your request.
You may go in store and do the upgrade.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Please note that your application has been cancelled as per your request.
You may go in store and do the upgrade.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to call or email us.
Regards,
The Mondo Team