KM
Kulani M
1 reviews | Active since Jan 2022
24 Jan 2022, 16:07
Mondo helps commit *****/****s.
Mondo help someone purchase a phone using the my ID, and still deduct money from my account. Every time I call, they always say they are investigating and promise to call me back and never call back of give any other feedback except "they are investigating"
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
24 Jan 2022, 16:21Hi Kulani,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174165
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174165
Regards,
The Mondo Team
Best regards,
Mondo's reply24 Jan 2022, 16:21
Official
Hi Kulani,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174165
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174165
Regards,
The Mondo Team
Best regards,
KM
Kulani M's updateReviewer Update
31 Jan 2022, 12:44I still have not got feedback, and every time I call, I am told that management is in a meeting. Your service is very perthitic at best. Why is it that I can not get feedback?
KM
Kulani M's update31 Jan 2022, 12:44
Reviewer Update
I still have not got feedback, and every time I call, I am told that management is in a meeting. Your service is very perthitic at best. Why is it that I can not get feedback?
Mondo's replyOfficial
11 Feb 2022, 16:02Hi Kulani,
Please note that a follow up on the above query has been escalated to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that a follow up on the above query has been escalated to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Feb 2022, 16:02
Official
Hi Kulani,
Please note that a follow up on the above query has been escalated to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that a follow up on the above query has been escalated to the MTN ***** Team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Mondo Team
Best regards,