Mondo headache

Hi, I upgraded my cellphone contract through Mondo which is a third party company for MTN. The process went very well and fast, almost to good to be true. When it comes for the phone to be delivered all problems starts. First delivery came on Sept 6 via DSV couriers, the driver comes with the bio-metric device which by the way never works. The bio-metric fails so the driver take the phone back and I must wait for next delivery. I asked the driver what I can do to get my phone and he just reply, the bio-metric must fail for 2 to 3 times before they will make a manual delivery. I called MTN and they put me through to Mondo and I explained to them that I request a manual delivery and Mondo said they escalated the request to the delivery department so I thought everything will be fine now. Next delivery date was Sept 14, again with bio-metric and it failed again and the driver take the phone and drive off again. I called Mondo again and explain the situation again and they escalated it again. Next delivery date was Sept 28. The driver came and the bio-metric failed again and the driver drove off with my phone for the third time. I called Mondo for the third time again and for the third time i gave instruction for a manual delivery and also express my frustration, they escalated it again for the third time. Today its Oct 2, almost a month my phone is up and down with DSV and Mondo who is just not giving any support to their customers. The sales team is quick and can do a upgrade in minutes, but when it comes to deliver the goods Mondo is zero on a contract. I am still waiting for my phone, I will give feedback on my review as soon as I receive it. My advise to everybody is not to use Mondo, rather go to your nearest Cellphone shop. I understand this is to prevent theft, but the bio-metric is not working and its the customer who is paying the price for it. Please think twice before using Mondo.