Mondo having customer care take back seat!

I app**** with Mondo Mobile for a data contract through vodacom, mid-June 2019. I was told the package(data sim-card) will arrive within 7 business days, they defaulted and the package only arrived 10+ days later, after I started forgetting about it. (Which I think that this instance make the contract void). Secondly I queried about a bigger data packages (20+20gig data for R199) at the time, but to my disappointment I was told that there wasn't any available. The package I then took at the end of June, which I was pro-rata billed was just not enough. Today I called in and spoke to several consultants, with no luck to assist me to cancel the current contract and just move me to a more suitable contract, which is currently available, now I am being told, the 20gig package is not for me due to my scoring. WHAT, are you serious????? What scoring is really needed if my money does the talking? Aint Vodacom & Mondo mobile suppose to retain clients & see to the needs of clients??? Thank you for horrible service. Thumbs down for these businesses, hire me to work 7 days for FREE for you, and I will rub off my Business s****s & innovation in your businesses. I am very disappointed & unhappy that you step over the line, but you refer more to me. You did not in the first place deliver on time, which makes the contract void. PLEASE CANCEL MY CONTRACT TO MOVE TO ANOTHER SERVICE PROVIDER, IF YOU CANNOT GIVE ME 20+20GIG DATA @ R199.00

Mondo consultant_ Ashton (***) I even whatsapp to ***(mondo whatsapp) Vodacom *** Unhelpful consultants at Vodacom: Simpiwe, Norma, Zintle,Cynthia,Tabitha,Bonwise, Mondo etc. .... (Over an hour on the telephone)