1 reviews | Active since Aug 2021
Mondo has ZERO customer service
I app**** online for 2 devices. I was contacted on 24.08.2021 and went through the whole process was told I was approved chose my devices and was welcomed to Mondo and Mtn and that my devices will be delivered in 3 - 5 working days. The next day I received an sms saying I can track my order and when doing so, I could not find my order so I phoned Mondo. I was then told by an agent that I need to first send through my payslip, proof of address bank statement and I.D which i did on 26.08.2021 at 08:29am I was told I would have an answer on when my devices would arrive in 24 hours. Today 30.08.2021 is 48 hours later ( 2 working days) and when I phoned AGAIN this morning I was told the documents needs to be uploaded first and then only will I receive an sms. HOW LONG IS THIS STILL GOING TO TAKE?????? When I email I get no response, when I phone all I get told is it is out of their control. So can the person who is in control PLEASE contact me???????
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO133450.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your delivery query.
We sincerely apologize for the level of service you have received.
Your Case Number is: RCO133450.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, kindly note that your MTN application was declined.
Your query has been resolved and will be closed.
We do apologize for the inconvenience caused.
For further enquiries, you may contact our Customer Services Team.
Regards,
The Mondo Team
Trust you are well.
Please note that once the sale is processed, your details is submitted for a credit vet.
Based on the credit vet, your application was declined.
Due to the agent advising you incorrectly, an escalation has been sent to the sales team to correct this.
Regards,
The Mondo Team
Trust you are well.
Please note that once the sale is processed, your details is submitted for a credit vet.
Based on the credit vet, your application was declined.
Due to the agent advising you incorrectly, an escalation has been sent to the sales team to correct this.
Regards,
The Mondo Team