AK
Andre K
1 reviews | Active since Dec 2017
01 Jan 2022, 21:32
Mondo has the worst sales team ever
The worst service ever..
Wed, Nov 3, 2021, 11:32 AM
Great news - your credit check has been approved. You're one step closer to finishing your order.
Wed, Nov 3, 2021, 11:39 AM
Dear Customer, Your order has been created with reference number ***. Thank you for using MTN. Have a Y’ello day.
Dear Andre,
It's our pleasure to welcome you to Mondo.
Please review the attached Policy Schedule and Terms and Conditions for more information about your free Mondo Contract Protect policy, issued by Vuka Money (Pty) Ltd. (FSP No: 49502) and underwritten by African Unity Life, a licensed life insurer and an authorised Financial Services Provider, FSP No. 8447.
Good day Thank you for the below mail Kindly note your query has been escalated to the relevant department once feedback is received we will revert back to you.
The Mondo Team-Silindile.M 07/12/2021
Still waiting for delivery of my phones for over 2 months. a deduction has gone off my Fnb account for the and i have not received the devices or activated them. if this normal ********** behaviour from mondo, its the ****tiest service ive ever had. if im not contacted by 03/01/2022 im opening a case of *****.
Helpful (0)
Replies (26)0
Replies (26)
Mondo's replyOfficial
03 Jan 2022, 07:21Good day Andre,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165571
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165571
Regards,
The Mondo Team
Mondo's reply03 Jan 2022, 07:21
Official
Good day Andre,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165571
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO165571
Regards,
The Mondo Team
Mondo's replyOfficial
04 Jan 2022, 10:02Hi Andre,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply04 Jan 2022, 10:02
Official
Hi Andre,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
07 Jan 2022, 11:30still waiting.... and no call and all the responses are exactly the same as November. ive got 3 emails and 2 replies here that say the same thing. it has been escalated to the relevant department and once we receive feedback, we will advise. This message was sent by
Silindile M.
Chanelle
And its funny how the mondo contract protection policy was submitted and completed enough to deduct from my account yet the devices havent even been delivered
call me before another weekend goes by as i have had no response but the repeated replies
***
Andre Koopman
***
Silindile M.
Chanelle
And its funny how the mondo contract protection policy was submitted and completed enough to deduct from my account yet the devices havent even been delivered
call me before another weekend goes by as i have had no response but the repeated replies
***
Andre Koopman
***
AK
Andre K's update07 Jan 2022, 11:30
Reviewer Update
still waiting.... and no call and all the responses are exactly the same as November. ive got 3 emails and 2 replies here that say the same thing. it has been escalated to the relevant department and once we receive feedback, we will advise. This message was sent by
Silindile M.
Chanelle
And its funny how the mondo contract protection policy was submitted and completed enough to deduct from my account yet the devices havent even been delivered
call me before another weekend goes by as i have had no response but the repeated replies
***
Andre Koopman
***
Silindile M.
Chanelle
And its funny how the mondo contract protection policy was submitted and completed enough to deduct from my account yet the devices havent even been delivered
call me before another weekend goes by as i have had no response but the repeated replies
***
Andre Koopman
***
AK
Andre K's updateReviewer Update
11 Jan 2022, 05:45still waiting...
AK
Andre K's update11 Jan 2022, 05:45
Reviewer Update
still waiting...
Mondo's replyOfficial
11 Jan 2022, 21:23Hi Andre,
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to update you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to update you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply11 Jan 2022, 21:23
Official
Hi Andre,
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to update you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to update you and assist with your query during business hours.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
14 Jan 2022, 13:42Still waiting....
AK
Andre K's update14 Jan 2022, 13:42
Reviewer Update
Still waiting....
Mondo's replyOfficial
14 Jan 2022, 15:43Hi Andre,
Trust you are well.
Please note that there is currently no stock of the deal that was processed in November.
Kindly advise if we may send a request through to the sales team to provide you with an alternate deal.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that there is currently no stock of the deal that was processed in November.
Kindly advise if we may send a request through to the sales team to provide you with an alternate deal.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply14 Jan 2022, 15:43
Official
Hi Andre,
Trust you are well.
Please note that there is currently no stock of the deal that was processed in November.
Kindly advise if we may send a request through to the sales team to provide you with an alternate deal.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that there is currently no stock of the deal that was processed in November.
Kindly advise if we may send a request through to the sales team to provide you with an alternate deal.
We do apologize for the delay.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
15 Jan 2022, 17:26Another wait.. my boys are starting school already and i got this in November Black Friday deals in November for Christmas and we now in the new year. please strive for a better aftersales service.
AK
Andre K's update15 Jan 2022, 17:26
Reviewer Update
Another wait.. my boys are starting school already and i got this in November Black Friday deals in November for Christmas and we now in the new year. please strive for a better aftersales service.
Mondo's replyOfficial
19 Jan 2022, 12:57Hi Andre,
Please note that we have sent your query to the sales team in order to finalize your MTN application.
Once finalized, you will receive an update.
Regards,
The Mondo Team
Please note that we have sent your query to the sales team in order to finalize your MTN application.
Once finalized, you will receive an update.
Regards,
The Mondo Team
Mondo's reply19 Jan 2022, 12:57
Official
Hi Andre,
Please note that we have sent your query to the sales team in order to finalize your MTN application.
Once finalized, you will receive an update.
Regards,
The Mondo Team
Please note that we have sent your query to the sales team in order to finalize your MTN application.
Once finalized, you will receive an update.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
20 Jan 2022, 10:57This is the best service ever.
AK
Andre K's update20 Jan 2022, 10:57
Reviewer Update
This is the best service ever.
Mondo's replyOfficial
20 Jan 2022, 11:03Hi Andre,
We appreciate the feedback,
Please note that we will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
We appreciate the feedback,
Please note that we will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
Mondo's reply20 Jan 2022, 11:03
Official
Hi Andre,
We appreciate the feedback,
Please note that we will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
We appreciate the feedback,
Please note that we will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
23 Jan 2022, 14:30still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's update23 Jan 2022, 14:30
Reviewer Update
still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
Mondo's replyOfficial
23 Jan 2022, 15:21 Hi Andre,
We appreciate the feedback,
Please note the sales team has not provide feedback yet as they do not operate on weekends.
We will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
We appreciate the feedback,
Please note the sales team has not provide feedback yet as they do not operate on weekends.
We will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
Mondo's reply23 Jan 2022, 15:21
Official
Hi Andre,
We appreciate the feedback,
Please note the sales team has not provide feedback yet as they do not operate on weekends.
We will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
We appreciate the feedback,
Please note the sales team has not provide feedback yet as they do not operate on weekends.
We will revert back to you once the sales team has provided feedback.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
26 Jan 2022, 17:10still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's update26 Jan 2022, 17:10
Reviewer Update
still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's updateReviewer Update
28 Jan 2022, 06:01still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's update28 Jan 2022, 06:01
Reviewer Update
still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's updateReviewer Update
31 Jan 2022, 09:19still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's update31 Jan 2022, 09:19
Reviewer Update
still investigating... 3 months to check on a system, no sales team member, consultant, agent, supervisor or manager got back to me. why do you guys even reply....?
AK
Andre K's updateReviewer Update
01 Feb 2022, 05:40so mondo emailed latest promos and i completed new application. lets see what happens next
AK
Andre K's update01 Feb 2022, 05:40
Reviewer Update
so mondo emailed latest promos and i completed new application. lets see what happens next
AK
Andre K's updateReviewer Update
01 Feb 2022, 17:31*** | Mon, Jan 31, 3:13 PM (1 day ago) |
Dear Customer,
Your order has been created with reference number ***.
Thank you for using MTN. Have a Y’ello day.
Dear Customer,
Your order has been created with reference number ***.
Thank you for using MTN. Have a Y’ello day.
AK
Andre K's update01 Feb 2022, 17:31
Reviewer Update
*** | Mon, Jan 31, 3:13 PM (1 day ago) |
Dear Customer,
Your order has been created with reference number ***.
Thank you for using MTN. Have a Y’ello day.
Dear Customer,
Your order has been created with reference number ***.
Thank you for using MTN. Have a Y’ello day.
AK
Andre K's updateReviewer Update
14 Feb 2022, 19:2714 February and no response..
AK
Andre K's update14 Feb 2022, 19:27
Reviewer Update
14 February and no response..
AK
Andre K's updateReviewer Update
19 Feb 2022, 05:26still no response
AK
Andre K's update19 Feb 2022, 05:26
Reviewer Update
still no response
Mondo's replyOfficial
22 Feb 2022, 16:03Hi Andre,
Please note that your MTN application was cancelled by a system error.
Kindly note that you may reapply for a deal online.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Please note that your MTN application was cancelled by a system error.
Kindly note that you may reapply for a deal online.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 16:03
Official
Hi Andre,
Please note that your MTN application was cancelled by a system error.
Kindly note that you may reapply for a deal online.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
Please note that your MTN application was cancelled by a system error.
Kindly note that you may reapply for a deal online.
We do apologize for the inconvenience caused.
The above query will now be closed.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
28 Feb 2022, 17:52i dont understand why vuka your sister insurance company is taking its R69 p/m as an insurance for a phone that you guys have not been able to deliver the phone since november 2021.
i had not given them any of my personal information only your sales team, yet the insurance was able to open an account and register with my bank and ***** money R69 x 4 while im waiting for the sales team to contact me about the promised, undelivered smart phone
i had not given them any of my personal information only your sales team, yet the insurance was able to open an account and register with my bank and ***** money R69 x 4 while im waiting for the sales team to contact me about the promised, undelivered smart phone
AK
Andre K's update28 Feb 2022, 17:52
Reviewer Update
i dont understand why vuka your sister insurance company is taking its R69 p/m as an insurance for a phone that you guys have not been able to deliver the phone since november 2021.
i had not given them any of my personal information only your sales team, yet the insurance was able to open an account and register with my bank and ***** money R69 x 4 while im waiting for the sales team to contact me about the promised, undelivered smart phone
i had not given them any of my personal information only your sales team, yet the insurance was able to open an account and register with my bank and ***** money R69 x 4 while im waiting for the sales team to contact me about the promised, undelivered smart phone
Mondo's replyOfficial
11 Jul 2022, 11:13Hi Andre,
Please note that the Vuka subscription that you are paying monthly is a funeral cover.
Kindly advise if we may cancel the cover.
Regards,
The Mondo Team
Please note that the Vuka subscription that you are paying monthly is a funeral cover.
Kindly advise if we may cancel the cover.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 11:13
Official
Hi Andre,
Please note that the Vuka subscription that you are paying monthly is a funeral cover.
Kindly advise if we may cancel the cover.
Regards,
The Mondo Team
Please note that the Vuka subscription that you are paying monthly is a funeral cover.
Kindly advise if we may cancel the cover.
Regards,
The Mondo Team
AK
Andre K's updateReviewer Update
27 Oct 2022, 13:02funny how the sales lady opened a funeral cover using it as cell phone insurance.. how can you expect me to pay for funeral cover and you guys havent delivered my phone
AK
Andre K's update27 Oct 2022, 13:02
Reviewer Update
funny how the sales lady opened a funeral cover using it as cell phone insurance.. how can you expect me to pay for funeral cover and you guys havent delivered my phone
AK
Andre K's updateReviewer Update
27 Oct 2022, 13:03and for vuka to return all funds ****** from my account
AK
Andre K's update27 Oct 2022, 13:03
Reviewer Update
and for vuka to return all funds ****** from my account
Mondo's replyOfficial
17 Nov 2022, 15:08Hi Andre,
We do apologize for the above.
Please provide us with a bank statement that reflects the funeral cover debit.
Your bank statement must also reflect your full name, account name, account number, and account type. Once we receive this document, we will submit a refund request.
You may send an email to ***.
Regards,
The Mondo Team
We do apologize for the above.
Please provide us with a bank statement that reflects the funeral cover debit.
Your bank statement must also reflect your full name, account name, account number, and account type. Once we receive this document, we will submit a refund request.
You may send an email to ***.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 15:08
Official
Hi Andre,
We do apologize for the above.
Please provide us with a bank statement that reflects the funeral cover debit.
Your bank statement must also reflect your full name, account name, account number, and account type. Once we receive this document, we will submit a refund request.
You may send an email to ***.
Regards,
The Mondo Team
We do apologize for the above.
Please provide us with a bank statement that reflects the funeral cover debit.
Your bank statement must also reflect your full name, account name, account number, and account type. Once we receive this document, we will submit a refund request.
You may send an email to ***.
Regards,
The Mondo Team