1 reviews | Active since Dec 2021
Mondo has ****med me as it apears
I have been contacted by Mondo.co.za to take a Telkom cellphone contract. I agreed, however they relay different explanations. First the parcel was on its way , later DSV the carraier company informs me there is no such tracking number, provided to me, on their system. Mondo does not know where my parcel is and the carrier company does not know where my parcel is. However they are deducting money from my account, and the excuses why the phone is not here are changing as well. The only excuse they now have let in order to get me to wait until the next ********** deduction comes off my account is that "they are still within the 14 day delivery time." Now this is a delay tak tic and I believe they have ****med me. If this is wrong what I am saying, they can not even satisfy me enough not to want to take immediate steps against this.
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done 7-14 working days after the application is approved.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery. You will receive a call within this week.
Kindly note that as per the system, your delivery tracking number is ***DEL427659.
The next deduction will only be for your monthly subscription. The amount that was deducted on 24/02/2023 is for a once-off admin fee.
Case Number: RCO356444
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom delivery query.
Please note that delivery is done 7-14 working days after the application is approved.
An urgent delivery request has been sent to DSV couriers. DSV will be in contact with you in order to set an appointment for delivery. You will receive a call within this week.
Kindly note that as per the system, your delivery tracking number is ***DEL427659.
The next deduction will only be for your monthly subscription. The amount that was deducted on 24/02/2023 is for a once-off admin fee.
Case Number: RCO356444
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team