Mondo has provided a terrible cancellation service—use them at your own risk.

I cancelled my month-to-month home Wi-Fi in December 2024, yet months later, my credit score shows a missed payment attributed to Mondo. Since discovering this in April, I’ve been constantly on the phone, escalating the issue with Mondo, but it still hasn’t been resolved.

Their consultants are notorious for promising to call back with updates—but they never do. What frustrates me the most is that I’m the one who keeps following up.

My latest follow-up was today with Simangele, and still, the matter remains unresolved. I’ve tried escalating the issue via WhatsApp and their customer service email, but no one seems interested in helping.

I’ve now started contacting MTN directly, and the wait continues. Mondo has given me the worst customer experience I’ve ever had.