ML
Milissa-Jane Labuschagne
1 reviews | Active since Feb 2016
21 Apr 2022, 12:22
Mondo has non existing customer service and don't deliver products
I'm absolutely appalled at Mondo services I app**** for a new contract on the 10th and recieved the call and new contract was approved to date ive recieved no phone and uts impossible to contact mondo there is no customer services ive emailed and Bern attempting to call daily im absolutely livid mondo services are so slack and non existing I feel sorry for any clients wake up mondo were is my phone
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
21 Apr 2022, 12:28Hi Milissa-Jane,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO214529
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO214529
Regards,
The Mondo Team
Mondo's reply21 Apr 2022, 12:28
Official
Hi Milissa-Jane,
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO214529
Regards,
The Mondo Team
Thank you for taking the time to write to us about your application query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO214529
Regards,
The Mondo Team
ML
Milissa-Jane Labuschagne's updateReviewer Update
22 Apr 2022, 13:10I would like to thank u for ur response but literally u responded and still no call or anything still no phone so leaving a msg here and still showing poor service is infuriating am I going to be contacted am I finally going to get my phone really Mondo don't reply and then still do nothing im getting angrier now
ML
Milissa-Jane Labuschagne's update22 Apr 2022, 13:10
Reviewer Update
I would like to thank u for ur response but literally u responded and still no call or anything still no phone so leaving a msg here and still showing poor service is infuriating am I going to be contacted am I finally going to get my phone really Mondo don't reply and then still do nothing im getting angrier now
ML
Milissa-Jane Labuschagne's updateReviewer Update
26 Apr 2022, 08:21Mondo wake up this is the response I get from you (Hi Mel Labuschagne, we apologize for the inconvenience. Please note your MTN application is approved and you will be updated once we have received our stock allocation and finalized for delivery.) Still no phone still no calls still no assistance wat must a person do to get service from you.
ML
Milissa-Jane Labuschagne's update26 Apr 2022, 08:21
Reviewer Update
Mondo wake up this is the response I get from you (Hi Mel Labuschagne, we apologize for the inconvenience. Please note your MTN application is approved and you will be updated once we have received our stock allocation and finalized for delivery.) Still no phone still no calls still no assistance wat must a person do to get service from you.
Mondo's replyOfficial
26 Apr 2022, 10:34Hi Milissa-Jane,
Please note that the above was sent to you, advising of the stock delay.
Kindly note that once stock is replenished, then only will you receive your device.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that the above was sent to you, advising of the stock delay.
Kindly note that once stock is replenished, then only will you receive your device.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply26 Apr 2022, 10:34
Official
Hi Milissa-Jane,
Please note that the above was sent to you, advising of the stock delay.
Kindly note that once stock is replenished, then only will you receive your device.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that the above was sent to you, advising of the stock delay.
Kindly note that once stock is replenished, then only will you receive your device.
We do apologize for the delay.
Regards,
The Mondo Team
ML
Milissa-Jane Labuschagne's updateReviewer Update
26 Apr 2022, 11:11This is the first time I've been told that u don't have my device u people don't call me or email or sms I can't get in contact with mondo as there is no answer at custome service am I suppose to guess that u don't have the product mondo really need to work on there communication skills so how long is it still going to take to recieve my device and contract ive been waiting since the 10th u should not advertise products u do not have and I'm absolutely tired of waiting I want a call and a date this has gone to long now
ML
Milissa-Jane Labuschagne's update26 Apr 2022, 11:11
Reviewer Update
This is the first time I've been told that u don't have my device u people don't call me or email or sms I can't get in contact with mondo as there is no answer at custome service am I suppose to guess that u don't have the product mondo really need to work on there communication skills so how long is it still going to take to recieve my device and contract ive been waiting since the 10th u should not advertise products u do not have and I'm absolutely tired of waiting I want a call and a date this has gone to long now
ML
Milissa-Jane Labuschagne's updateReviewer Update
26 Apr 2022, 16:02Mondo must contact me I want to change the device to something mondo actually has stock of I'm sick of waiting
ML
Milissa-Jane Labuschagne's update26 Apr 2022, 16:02
Reviewer Update
Mondo must contact me I want to change the device to something mondo actually has stock of I'm sick of waiting
Mondo's replyOfficial
29 Apr 2022, 08:31Hi Milissa-Jane,
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the sales team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the sales team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply29 Apr 2022, 08:31
Official
Hi Milissa-Jane,
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the sales team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that we have escalated your query to the sales team for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team