RP
Racquel P
1 reviews | Active since Jun 2023
12 Jun 2023, 12:31
MONDO HAS ME WAITING ALMOST A MONTH NOW !!
My order was cancelled and I had to re-apply. I am still waiting for a sales agent to call and finalize the order/application. I have called in multiple times and requested this call back but for some reason, no one calls me back. It's as though you guys don't want the sale. I need a cellphone ASAP and I'm being pushed back and forth from the 24th May 2023. This is horrible service. I need to know if I am approved or not. Why does it take so long ??
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Mondo's replyOfficial
20 Jun 2023, 12:26Hi Racquel,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405051
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405051
Regards,
The Mondo Team
Mondo's reply20 Jun 2023, 12:26
Official
Hi Racquel,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405051
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO405051
Regards,
The Mondo Team