1 reviews | Active since Dec 2020
Mondo Harassment and Lies
I got a call on my TELKOM telephone number from Mondo offering an MTN 4/5G monthly package for R399 p/m about 3 months ago. I told them that I already had FIBRE so I don't need it and explained to them, that I do need a mobile option to use when I am not at home. I understood that the contact will allow me to take it with me while I am working in other places. I found out today (2022/12/01) that it has been blocked because I used it in Henley-on-klip. MTN call centre , MTN Lambton and Mondo can't help me - so how do I resolve this issue - I was **** to and I would like to cancel my contract and be refunded- as I am not able to use the device as intended. I would like a recording of the sale. I have not received any documents either, so I can't check what was written. But I do know that I would not have agreed to the contract if the device was location locked.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO311618
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO311618
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an internal investigation was logged to have the sale call recording assessed.
The query was deemed Valid (in your favor) and due to this, we have submitted a collection for the device.
Once the device is collected and returned to the MTN warehouse, a cancellation and credit will be submitted.
We will keep you updated on the progress of your query.
You may send an email to *** for further inquiries.
Once your query is resolved, we will look at alternative data deals that would work for you.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that an internal investigation was logged to have the sale call recording assessed.
The query was deemed Valid (in your favor) and due to this, we have submitted a collection for the device.
Once the device is collected and returned to the MTN warehouse, a cancellation and credit will be submitted.
We will keep you updated on the progress of your query.
You may send an email to *** for further inquiries.
Once your query is resolved, we will look at alternative data deals that would work for you.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team