JS
Janine S
1 reviews | Active since Jul 2021
12 Jul 2022, 14:02
Mondo funeral policy
Today I received a policy stating I took a funeral cover with Mondo but I did not. Tried to call the centre a few times but no one answers just lets me hold on. Please advise when i took this funeral policy and how do I cancel it
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Replies (4)0
Replies (4)
Mondo's replyOfficial
12 Jul 2022, 14:13Hi Janine,
Thank you for taking the time to write to us about your Vuka policy query.
We do apologize for the inconvenience caused.
Please note that the policy is a contract cover and would have only taken effect after your MTN order is activated.
However, please note that the policy has been canceled.
Due to the above, your query will now be closed.
Case No: RCO248742
Have a great day further.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vuka policy query.
We do apologize for the inconvenience caused.
Please note that the policy is a contract cover and would have only taken effect after your MTN order is activated.
However, please note that the policy has been canceled.
Due to the above, your query will now be closed.
Case No: RCO248742
Have a great day further.
Regards,
The Mondo Team
Mondo's reply12 Jul 2022, 14:13
Official
Hi Janine,
Thank you for taking the time to write to us about your Vuka policy query.
We do apologize for the inconvenience caused.
Please note that the policy is a contract cover and would have only taken effect after your MTN order is activated.
However, please note that the policy has been canceled.
Due to the above, your query will now be closed.
Case No: RCO248742
Have a great day further.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vuka policy query.
We do apologize for the inconvenience caused.
Please note that the policy is a contract cover and would have only taken effect after your MTN order is activated.
However, please note that the policy has been canceled.
Due to the above, your query will now be closed.
Case No: RCO248742
Have a great day further.
Regards,
The Mondo Team
JS
Janine S's updateReviewer Update
12 Jul 2022, 14:17Good day
I never took out a MTN Contract as the lady said i did not qualify
I never took out a MTN Contract as the lady said i did not qualify
JS
Janine S's update12 Jul 2022, 14:17
Reviewer Update
Good day
I never took out a MTN Contract as the lady said i did not qualify
I never took out a MTN Contract as the lady said i did not qualify
Mondo's replyOfficial
12 Jul 2022, 14:30Hi Janine,
We will investigate further and get back to you.
Regards,
The Mondo Team
We will investigate further and get back to you.
Regards,
The Mondo Team
Mondo's reply12 Jul 2022, 14:30
Official
Hi Janine,
We will investigate further and get back to you.
Regards,
The Mondo Team
We will investigate further and get back to you.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Jul 2022, 14:41Hi Janine,
As per the MTN system, your MTN application was declined, therefore, the contract cover would have not taken effect.
Kindly note that the policy and MTN application are now canceled.
Regards,
The Mondo Team
As per the MTN system, your MTN application was declined, therefore, the contract cover would have not taken effect.
Kindly note that the policy and MTN application are now canceled.
Regards,
The Mondo Team
Mondo's reply12 Jul 2022, 14:41
Official
Hi Janine,
As per the MTN system, your MTN application was declined, therefore, the contract cover would have not taken effect.
Kindly note that the policy and MTN application are now canceled.
Regards,
The Mondo Team
As per the MTN system, your MTN application was declined, therefore, the contract cover would have not taken effect.
Kindly note that the policy and MTN application are now canceled.
Regards,
The Mondo Team