BM
Bonolo M
1 reviews | Active since Aug 2021
14 Feb 2023, 20:47
Mondo frustration
Ive app**** for a MTN contract on the 25th January 2023, nd i received a call from Mondo agent who proceeded with my application and took all my details. This was all good and well until i called to follow up, first was told there is no application done and an agent will call me and never got the call. Still called told the application is being processed to date no word from mondo. The frustration cnt they just tell me wat is happening.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
15 Feb 2023, 08:27Good day Bonolo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348603
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348603
Regards,
The Mondo Team
Mondo's reply15 Feb 2023, 08:27
Official
Good day Bonolo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348603
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348603
Regards,
The Mondo Team
Mondo's replyOfficial
15 Feb 2023, 09:36Hi Bonolo,
Trust you are well.
Please note that your profile reflects on the old system with MTN, therefore, we are unable to process a deal for you.
You may apply for a contract at an MTN Direct Store.
Regards,
The Mondo Team
Trust you are well.
Please note that your profile reflects on the old system with MTN, therefore, we are unable to process a deal for you.
You may apply for a contract at an MTN Direct Store.
Regards,
The Mondo Team
Mondo's reply15 Feb 2023, 09:36
Official
Hi Bonolo,
Trust you are well.
Please note that your profile reflects on the old system with MTN, therefore, we are unable to process a deal for you.
You may apply for a contract at an MTN Direct Store.
Regards,
The Mondo Team
Trust you are well.
Please note that your profile reflects on the old system with MTN, therefore, we are unable to process a deal for you.
You may apply for a contract at an MTN Direct Store.
Regards,
The Mondo Team