LH
Lisa H

1 reviews | Active since Aug 2020

14 Nov 2022, 18:32

Mondo - ********** COMPANY!

I received a call from a Mondo agent last Wednesday (9 Nov 22) who proceeded to pitch the latest MTN LTE home internet promotion that is running. I asked numerous times if the offer involved being signed into a contract to which he told me no, it's not a contract. So I proceeded with the call only to find out while he was reading the T&Cs for me to accept, that it is in fact a 36 month CONTRACT!! So I outright refused the offer, made it clear that he had **** to me and told him that I DO NOT want to proceed with the offer. Then this evening (14 Nov - 4 days later!!) I receive a blast of emails and sms's from MTN saying that my contract has successfully been activated and that I can expect a call to arrange delivery of the internet device, and that they will proceed with billing. This is outright *****! I clearly told this agent that I do not accept the offer plus, the signed date on the contract reads as today's date which is a complete lie as the call did not even take place today!! Another thing, I told him I do not want to sign up to any communications from them or any 3rd party companies but of course all of these options have been marked as me giving consent to being signed up for these comms. This contract NEEDS to be cancelled, I do not want anything to do with MONDO.

0
Replies (6)
Mondo
Mondo's reply15 Nov 2022, 08:22
Official
Good day Lisa,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO301322

Regards,
 
The Mondo Team
Mondo
Mondo's reply15 Nov 2022, 15:10
Official
Good Day Lisa,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Regards,

The Mondo Team
LH
Lisa H's update15 Nov 2022, 15:39
Reviewer Update
Thank you to the customer care team for making contact, much appreciated. I eagerly await further feedback to ensure this case is fully closed out.
Mondo
Mondo's reply15 Nov 2022, 15:50
Official
You are most welcome
Mondo
Mondo's reply15 Nov 2022, 15:56
Official
Hi Lisa,

Trust you are well.

Thank you for taking my call.

As per our telephonic discussion, please note that the MTN order is with DSV couriers and due to this a request has been sent to DSV to return the order to the MTN warehouse. Once the order is returned, the MTN application will be cancelled.

An internal investigation has been logged for the call that was made to you last week.

We will keep you updated on the above.

Have a great afternoon.

Regards,

The Mondo Team - Nicole
Mondo
Mondo's reply05 Dec 2022, 14:34
Official
Hi Lisa,

Trust you are well.

Please note that the MTN order has been returned to the warehouse and the application has been cancelled.

We were unable to reach you regarding the internal investigation that was logged, however, kindly note that the query was deemed Valid (in your favor). The HR process will be followed regarding the individual that processed the order.

Your query has been resolved and will be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a great day further.

Regards,

The Mondo Team