Mondo **********. Worst Service

I have been waiting for a cancellation of my contract for 3 months now. Everyday when i call I’m being told they are escalating the matter and i will get a call as as soon as it is resolved. A whole 3 months i have been debited for a device i have never used. I wrote to hellopete and i got a call and the lady asked for a couple of days to sort this out. I haven’t heard from anyone ever since. Called today and i was told the same story they have been telling since day 1. They are escalating the matter and i will get a call as soon as it is resolved. Who exactly is this matter being escalated to? I want my money back. I can’t keep paying for something I don’t own!!!! Somebody please help me with this, i beg!