Mondo ***** Treatment

How is it a person took cellphones and had them delivered in Cape Town last year using my mother's identity and you did not verify this, now months after the person received the phones and ran away, then you know to investigate which number is my mother's contact number and then harass her like she is supposed to know about these phones when she is all the way in the North West.

Now she needs to take out debt but she can't because this has *****ed her profile and you still keep calling her for payment, after she informed you all that this was not her and you even checked yourself and realized it's not. We have now sent through every document required to clear her and you are not processing that, but rather call multiple times to ask about payments.

She is not even a customer of yours, never has, do you think this experience will help?