AP
Andiswa P
1 reviews | Active since Mar 2021
20 Oct 2021, 07:19
Mondo ***** case
On the 20 August 2021 the sales person name Ongezwa Msizi changed my Mtn phone package to home internet without my knowledge. Now I have a huge bill to pay and I can't make calls. Since August you resolve this issue. Every time calling Mondo staff they tell me to wait 24 to 48 hours it will be resolved. I wrote emails no response until today.
Helpful (0)
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Replies (2)
Mondo's replyOfficial
20 Oct 2021, 07:27Hi Andiswa,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144839
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144839
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Oct 2021, 07:27
Official
Hi Andiswa,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144839
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144839
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
10 Nov 2021, 14:53Hi Andiswa,
Trust you are well.
Please note that as per our records, for the number in question, an early upgrade was done to a My_MTNChoice_80GB in September 2021.
Therefore, we will credit the outstanding balance which reflects on your MTN account.
Kindly email us your Bank Statement/Bank Confirmation Letter, which reflects your name, name of account, account type and account number to ***.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, for the number in question, an early upgrade was done to a My_MTNChoice_80GB in September 2021.
Therefore, we will credit the outstanding balance which reflects on your MTN account.
Kindly email us your Bank Statement/Bank Confirmation Letter, which reflects your name, name of account, account type and account number to ***.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply10 Nov 2021, 14:53
Official
Hi Andiswa,
Trust you are well.
Please note that as per our records, for the number in question, an early upgrade was done to a My_MTNChoice_80GB in September 2021.
Therefore, we will credit the outstanding balance which reflects on your MTN account.
Kindly email us your Bank Statement/Bank Confirmation Letter, which reflects your name, name of account, account type and account number to ***.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that as per our records, for the number in question, an early upgrade was done to a My_MTNChoice_80GB in September 2021.
Therefore, we will credit the outstanding balance which reflects on your MTN account.
Kindly email us your Bank Statement/Bank Confirmation Letter, which reflects your name, name of account, account type and account number to ***.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,