TZ
Thulisile Z

1 reviews | Active since Jun 2017

02 Nov 2021, 16:22

Mondo *****

So I app**** for a sim only MTN deal with mondo online. They call me and said that I do not qualify for any deals at the moment. Today I received an email to say that it has been approved and a consultant will contact me. No one contacted me. I received another email saying that my order has been packed and is with the courier. No one called me how is my order on the way when i did not agree to anything I have been sent a contract with 36 months and this deals includes a router of which I do not need because i have a brand new router and that's why i app**** for SIM only. when I called the lady I spoke to said I app**** 6 times but i only app**** ones on Mondo website and once on MTN website and both were declined. I did not apply 6 times how is this possible. i don't even know what is the payment every month. I want to know the consultant that did this because to me this is not right. Firstly i did not agree to anything, secondly I do not want a router i did not even apply for. To me this is *****. They must produce a recording where i approved this.

0
Replies (3)
Mondo
Mondo's reply02 Nov 2021, 16:26
Official
Hi Thulisile,
 
Thank you for taking the time to write to us about your MTN ***** query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO147868
 
Regards,
 
The Mondo Team
TZ
Thulisile Z's update03 Nov 2021, 13:58
Reviewer Update
No from Mondo has contacted me up until now.
Mondo
Mondo's reply05 Nov 2021, 15:29
Official
Good day,

Please note that your query has been escalated to the relevant department.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team