MC
MZAMANE C
1 reviews | Active since Aug 2022
02 Sept 2022, 17:05
mondo for MTN failed to keep their Promise
on the 18-07-2022 i received a call from Mondo on behalf of MTN by the person called Simphiwe (sound like a Lady,s Voice) she told me my mobile number has been given a chance to be part of mtn promotions i have qualify to receive myself 100 gigs of Data comes together with a pocket Router which i will pay R229 monthly. This 100 gigs is on the monthly basis for 24 month i have been promised to received it (delivered) within 10 days but since then until now nothing i received. when i called them they keep on promising but nothing happening That is mondo MTN.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
02 Sept 2022, 18:54Hi Mzamane ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO267702
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO267702
Regards,
The Mondo Team
Mondo's reply02 Sept 2022, 18:54
Official
Hi Mzamane ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO267702
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO267702
Regards,
The Mondo Team
Mondo's replyOfficial
09 Sept 2022, 10:21Hi Mzamane,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we have found that you are on the old MTN system, therefore, we are unable to capture the deal on the new system.
You may reapply for a deal in store.
We do apologize for the inconvenience caused.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we have found that you are on the old MTN system, therefore, we are unable to capture the deal on the new system.
You may reapply for a deal in store.
We do apologize for the inconvenience caused.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply09 Sept 2022, 10:21
Official
Hi Mzamane,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we have found that you are on the old MTN system, therefore, we are unable to capture the deal on the new system.
You may reapply for a deal in store.
We do apologize for the inconvenience caused.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that we have found that you are on the old MTN system, therefore, we are unable to capture the deal on the new system.
You may reapply for a deal in store.
We do apologize for the inconvenience caused.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team