MM
Mulanga M
1 reviews | Active since Mar 2017
18 Jan 2023, 17:07
Mondo: false deals and ********
I did an online upgrade on my mtn number through Mondo, the deal was for a Huawei nova Y90 plus free Huawei p smart s. And only a Huawei Nova y90 was delivered, at first when i called i was told the other phone will be delivered. I made multiple calls to follow up until last week one honest consultant told me that the sales person Trish Kisten did an upgrade of a one device. Word of advice, stay away from MTN, Vodacom and Telkom online upgrades as they land you to Mondo, and you do not want to be ****med like me.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
18 Jan 2023, 17:20Hi Mulanga,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:
RCO333297
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:
RCO333297
Regards,
The Mondo Team
Mondo's reply18 Jan 2023, 17:20
Official
Hi Mulanga,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:
RCO333297
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:
RCO333297
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 11:51 Hi Mulanga,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 11:51
Official
Hi Mulanga,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
MM
Mulanga M's updateReviewer Update
16 Oct 2024, 16:17Afternoon,
You fail to indicate on your feedback that I asked that the deal was a two device deal as app**** for online and she confirmed. I made sure that i was signing up for something I signed up for online. This is just a clear indication that as a customer I should stay away from signing up for online offers coz they turn out to be a ****.
You fail to indicate on your feedback that I asked that the deal was a two device deal as app**** for online and she confirmed. I made sure that i was signing up for something I signed up for online. This is just a clear indication that as a customer I should stay away from signing up for online offers coz they turn out to be a ****.
MM
Mulanga M's update16 Oct 2024, 16:17
Reviewer Update
Afternoon,
You fail to indicate on your feedback that I asked that the deal was a two device deal as app**** for online and she confirmed. I made sure that i was signing up for something I signed up for online. This is just a clear indication that as a customer I should stay away from signing up for online offers coz they turn out to be a ****.
You fail to indicate on your feedback that I asked that the deal was a two device deal as app**** for online and she confirmed. I made sure that i was signing up for something I signed up for online. This is just a clear indication that as a customer I should stay away from signing up for online offers coz they turn out to be a ****.