SM
Sabatha M
1 reviews | Active since Nov 2019
13 Aug 2021, 12:15
Mondo false contract
I was offered a contract by Mondo under false pretense, I was **** to by a consultant.I called in June 21 made a complaint given Ref no:RC012785 today it's August 2021 and I still have not received my feedback.I wanted one contact and was send two sim cards and told one sim is an extra sim incase I lose the other sim only to discover that I was **** to the other sim is another contract.I call Mondo nobody answers my calls.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
13 Aug 2021, 12:20 Hi Sabatha,
Thank you for taking the time to share your concerns with regards to your contract query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130515.
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your contract query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130515.
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Aug 2021, 12:20
Official
Hi Sabatha,
Thank you for taking the time to share your concerns with regards to your contract query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130515.
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your contract query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130515.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Sept 2021, 15:37Good day,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Sept 2021, 15:37
Official
Good day,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
12 Oct 2021, 14:05Good day,
Trust you are well.
As discussed with Nicole, please note that your dispute was deemed Valid, therefore, a cancellation request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your dispute was deemed Valid, therefore, a cancellation request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply12 Oct 2021, 14:05
Official
Good day,
Trust you are well.
As discussed with Nicole, please note that your dispute was deemed Valid, therefore, a cancellation request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your dispute was deemed Valid, therefore, a cancellation request has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,