YI
Yumna I
1 reviews | Active since Nov 2017
18 May 2020, 12:13
Mondo false business and information
Firstly, I was sold a contract (Telkom data SIM) through a Mondo agent with false information. I reported it and asked to have the contract cancelled.
Secondly, I was told that a cancellation request will be sent to Telkom. Only to find out three months later that it was never sent to Telkom.
Lastly, I have received no reply from Mondo with regards to this matter.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
18 May 2020, 12:15Good Day Yumnaj,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply18 May 2020, 12:15
Official
Good Day Yumnaj,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
YI
Yumna I's updateReviewer Update
18 May 2020, 13:00Thank you Mondo for your speedy reply. I look forward to having this matter resolved.
YI
Yumna I's update18 May 2020, 13:00
Reviewer Update
Thank you Mondo for your speedy reply. I look forward to having this matter resolved.
Mondo's replyOfficial
18 May 2020, 15:10Good Day Yumnaj,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply18 May 2020, 15:10
Official
Good Day Yumnaj,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 May 2020, 14:37Good Day Yumnaj,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply20 May 2020, 14:37
Official
Good Day Yumnaj,
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your cancellation to higher management at Telkom.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team