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gerhardus V

1 reviews | Active since Sept 2021

02 Sept 2021, 19:20

Mondo

Wrong debit date. Sim for router not activated even after debit order done and paid for it!

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Replies (3)
Mondo
Mondo's reply02 Sept 2021, 20:04
Official
 Hi  Gerhardus ,
 
Thank you for taking the time to write to us about your billing query.

We sincerely apologize for the level of service you have received.
 
We will get one of our Customer Care Consultant to contact you during business hours.
 
Your Case Number is: RCO134410.
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply15 Sept 2021, 10:49
Official
Hi Gerhardus,

Trust you are well.

Please note that an activation request has been sent to the Telkom activations team for your data line to be activated.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay caused.

Regards,
The Mondo Team
Mondo
Mondo's reply17 Sept 2021, 09:47
Official
Hi Gerhardus,

Trust you are well.

Please note that your data line has been activated.

Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,
The Mondo Team