Hellopeter
Share Your Experience
zS
zimkhitha S

1 reviews | Active since Nov 2022

02 Nov 2022, 15:17

mondo

anyone please assist, since my query was never attended at least can i pay so that this will stop showing on my credit profile.

please, I regret the day I took the deal with Mondo for MTN sim

0
Replies (12)
Mondo
Mondo's reply02 Nov 2022, 15:28
Official
Good day Zimkhitha,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO146344

 
Regards,
 
The Mondo Team
zS
zimkhitha S's update03 Nov 2022, 14:58
Reviewer Update
I have been querying this over 2 years, one of your consultants made a mistake on what we agreed on it was a deal of MTN Sim card Werth 10Gb and free rooter for R99 but to my surprise at bank it was R299, I even asked for your recodings since you record everything.
Noluthando one of your consultants has indeed confirmed this but again to my surprise I wasn't assisted but to get the answer of"i no longer exists on your system along with your legal team said I do not exist.

I no longer have the energy nor the power to query this but I only need to pay since this is showing bad on my credit profile.

Please assist me and not give me the run around, please
Mondo
Mondo's reply04 Nov 2022, 10:57
Official
Good Day Zimkhitha,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Mondo Contact Details: 
Contact Number: ***
Customer Care Email Address: ***
Hello Peter Email Address: ***

Kind Regards,

The Mondo Team
zS
zimkhitha S's update04 Nov 2022, 11:06
Reviewer Update
hi

sorry for that but please call again.
Mondo
Mondo's reply04 Nov 2022, 11:10
Official
We will be in contact with you shortly.
Mondo
Mondo's reply04 Nov 2022, 11:24
Official
Hi Zimkhitha,

Thank you for taking my call.

As per our telephonic discussion, please note that your query was deemed Valid (in your favor).

Due to this, I have submitted a cancellation to MTN for the sim card that you received last year.

Once I receive an update, I will advise you.

Regards,

The Mondo Team
zS
zimkhitha S's update04 Nov 2022, 12:57
Reviewer Update
thank you so much Nicole for your kind attendance towards my query and your loving attitude thank you

looking forward to the verdict of this issue.
Mondo
Mondo's reply04 Nov 2022, 13:17
Official
You are most welcome Zimkhitha
zS
zimkhitha S's update19 Nov 2022, 11:46
Reviewer Update
Hi

Kindly give advice on the query it has been 2 weeks now no answer from you guys, how long does it take to write a clearance letter and to remove this on my credit profile.

I am wishing to continue my life but I can't do anything it's on hold because of this bad credit.

Thank you
zS
zimkhitha S's update03 Jan 2023, 10:41
Reviewer Update
Hi

Please respond it's already January 2023 my query has not yet being resolved.

Poor service I'm getting, and empty promises.
Mondo
Mondo's reply12 Jan 2023, 13:08
Official
Hi Zimkhitha,

Trust you are well.

Please note that the MTN cancellation is in progress and a follow-up on cancellation has been sent to the MTN Cancellations Dept.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply27 Feb 2023, 14:58
Official
Hi Zimkhitha,

Trust you are well.

Please note that MTN has confirmed that cancellation has been done.

Service request: ***

Due to the above, your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Regards,

The Mondo Team