Mondo

I was attempting to cancel my son’s MTN contract which I was The told by MTN Retentions department that I had renewed in April 2019. I knew that I had not renewed it, yet they continued to insist that I had! Eventually after my dogged persistence and 2-3 hour long phone calls being transferred from department to department I was told to phone the ‘tele-sales team’ that I supposedly renewed the contract with telephonically. The first time I spoke to anyone at Mondo it was with Pamela (unknown surname). She undertook to dredge up proof of my contract renewal and revert to me in 48 hours. I did not hear back and therefore phoned again. This time I spoke with Christine Ganas. Christine followed up on my reference number and was amazingly pleasant and perfectly professional in her treatment of my query. She followed up with Pamela promptly and phoned back when she said she would. It was determined that I had in fact not renewed the contract and the reversal and cancellation was resolved quickly and efficiently. Christine made the experience a whole lot more pleasant than it had been and also than what it could have been!