MP
Malungelo P
1 reviews | Active since Apr 2022
22 Apr 2022, 09:31
Mondo
Mondo some of your consultants are misleading giving incorrect information to reach their targets. I was sold something I didn't know about and I logged a dispute with them I'm still waiting for their feedback nothing till today but they are deducting R100 from my bank account for something I did not apply for I only wanted a phone nothing else.
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Replies (6)0
Replies (6)
Mondo's replyOfficial
22 Apr 2022, 09:35Hi Malungelo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196202
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196202
Regards,
The Mondo Team
Mondo's reply22 Apr 2022, 09:35
Official
Hi Malungelo,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196202
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196202
Regards,
The Mondo Team
MP
Malungelo P's updateReviewer Update
26 Apr 2022, 08:33Good morning
I am still waiting for one of your consultants to get back to me with feedback but instead you are deducting money from my account you are not deactivatingthe debit order till you have completed your investigation for RCO196202
I'm about to take this to the credit Ombudsman
I am still waiting for one of your consultants to get back to me with feedback but instead you are deducting money from my account you are not deactivatingthe debit order till you have completed your investigation for RCO196202
I'm about to take this to the credit Ombudsman
MP
Malungelo P's update26 Apr 2022, 08:33
Reviewer Update
Good morning
I am still waiting for one of your consultants to get back to me with feedback but instead you are deducting money from my account you are not deactivatingthe debit order till you have completed your investigation for RCO196202
I'm about to take this to the credit Ombudsman
I am still waiting for one of your consultants to get back to me with feedback but instead you are deducting money from my account you are not deactivatingthe debit order till you have completed your investigation for RCO196202
I'm about to take this to the credit Ombudsman
Mondo's replyOfficial
28 Apr 2022, 16:07Good day,
Please note that due to your query being deemed Valid (in your favor), a cancellation request has been sent to Telkom.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Please note that due to your query being deemed Valid (in your favor), a cancellation request has been sent to Telkom.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Mondo's reply28 Apr 2022, 16:07
Official
Good day,
Please note that due to your query being deemed Valid (in your favor), a cancellation request has been sent to Telkom.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
Please note that due to your query being deemed Valid (in your favor), a cancellation request has been sent to Telkom.
Once cancellation is done, you will be advised accordingly.
Regards,
The Mondo Team
MP
Malungelo P's updateReviewer Update
03 May 2022, 19:09Good day Mondo
Can one of you please phone and explain me to why I'm getting this sms from Telkom
Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using *** for R 99.00, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks.
Can one of you please phone and explain me to why I'm getting this sms from Telkom
Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using *** for R 99.00, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks.
MP
Malungelo P's update03 May 2022, 19:09
Reviewer Update
Good day Mondo
Can one of you please phone and explain me to why I'm getting this sms from Telkom
Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using *** for R 99.00, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks.
Can one of you please phone and explain me to why I'm getting this sms from Telkom
Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using *** for R 99.00, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks.
MP
Malungelo P's updateReviewer Update
13 May 2022, 08:12I just received a missed call from you and it only rang for 26 seconds then cut, the next thing you going to say you tried to phone me. Can someone please really phone me
MP
Malungelo P's update13 May 2022, 08:12
Reviewer Update
I just received a missed call from you and it only rang for 26 seconds then cut, the next thing you going to say you tried to phone me. Can someone please really phone me
Mondo's replyOfficial
24 May 2022, 10:04Hi Malungelo,
Please note that an urgent cancellation has been sent to the Telkom team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that an urgent cancellation has been sent to the Telkom team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply24 May 2022, 10:04
Official
Hi Malungelo,
Please note that an urgent cancellation has been sent to the Telkom team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that an urgent cancellation has been sent to the Telkom team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team