1 reviews | Active since Oct 2022
Mondo
A mondo rep said that they had cancelled my contract within the ten day period which meant I was not going to incur any costs only to find that it wasn’t. My account was debited without my consent and an incorrect package was loaded into my sim. They had sold me 10GB at R59 per month and the contract they sent stated that I would be getting 2GB of data. The first mondo rep sold me a different package and only loaded a different package to what we’d agreed upon. The second rep confirmed that the contract had been cancelled and that I wouldn’t incur any costs.
I had to call MTN and they cancelled the contract for me. I had to pay a fine for cancellation. I wouldn’t recommend Mondo to anyone. I felt ****med and I will never do business with them ever.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290047
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290047
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team