Mondo drops the ball on their fixed home LTE uncapped package by providing misleading information. Be warned

The review I have for this company is a mixed bag. While I absolutely must commend their friendliness. Professionalism. And the absolute pleasure it is to deal with these agents. The quality of the knowledge that they have is sadly lacking. When they offered to sell me a product I listened to what they had to say and based on that information, I decided to take up the contract. The agent assured me that I should receive a download speed of 200 MBPS. per second. When LTE coverage was present in the area however, when I had finished with her I did research the package online, only to find out that there is a 10 MBPS speed on the package. The agent assured me that there is no fair usage policy present on this uncapped package however the online policy clearly shows you a fair usage policy something I was not aware of before looking this up online.

To add insult to injury. She try to compare this package with Fibre. By saying that when the fiber lines speeds are quoted to you the people does not inform you about the capacity on the network and that this package is guaranteed to give me the speed she is advertising to me. I have called into the customer desk and requested cancellation. So far it is pending. I would not recommend this company purely because the knowledge that the agent has of the packages is incorrect. If a customer did not do any investigation and received this package he or she would be locked into the contract. For two years. Or would incur additional fees that you had to agree to on the recorded Cale. I do feel that there is major room for improvement here. I cannot fault any of these agents on the scale of friendliness and professionalism however the knowledge that they possess and the training that they have is not sufficient to market the products. Because it does reflect in a bad light on MTN as well as Mondo. I can honestly say that they were trying to sell their products with the best information that they had at hand and I am purely giving them a thumbs up on the presentation of the information and how convincing they sounded. I am not at all endorsing the accuracy of this information. There is clear room for improvement needed here. however the information is floored and is not correct. It is going to get them in massive amounts of hot water once clients realize that these packages have a a fair usage policy. I am still open for negotiation with this company and they are more than welcome to contact me to remedy the situation. if I am incorrect I am willing to re-review this company if the information I have is not correct. Perhaps it’s a internal special that only they have access to but all information I can look up, shows me that this product which is the uncapped home fixed LTE product is a usage based and is not rated at 200 Mex per second. rather is fixed at 10 MBPS per second The agent mistaken gave me the download speed of the router 200 MBPS per second and upload speed of the router 50 MBS per second. And insisted that this was the LTE speeds you should receive when you take up this package.