PD
Pieter D

1 reviews | Active since Aug 2016

24 Feb 2021, 19:11

Mondo, dishonest sales people. Stay clear.

Stay away from Mondo. They are dishonest time and time again. They are sales agents for Vodacom. They call and often introduce themselves as Mondo Vodacom Direct. Don't make the mistake of dealing with them. Rather go to a Vodacom store if you want anything from Vodacom. It is a shame that Vodacom entrusts their business to such a dishonest organisation. Maybe Vodacom themselves are not all that honest. All my complaints to Vodacom about the dishonest dealings of their sales agent Mondo kept falling on deaf ears. They did nothing about it. The specifications of the phone that Mondo stated in their telephonic contract with me did not match the specs of the phone they sent me. They promised me a phone with 128GB memory and 3GB ram but the phone they delivered only has 16GB memory and 2 GB ram. It has been 7 months now and I still did not get the phone they promised in the contract. I even went to the National Consumer Counsel who e-mailed both Mondo and Vodacom to contact me within two weeks to sort this out. It has been 3 months and they still haven't contacted me. So just stay away from Mondo, even Vodacom also for that matter.

0
Replies (5)
Mondo
Mondo's reply24 Feb 2021, 20:05
Official
Good day  Pieter
 
We have received your query.
 
Kindly note one of our dedicated consultants will be in contact with you during business hours.
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply25 Feb 2021, 14:23
Official
Good day Pieter
 
As discussed with Kim, please note that we have escalated your query to our internal investigations team and will revert with feedback.

Regards,
 
The Mondo Team 
Mondo
Mondo's reply27 Feb 2021, 04:35
Official
Good day Pieter
 
Please note that your cancelation is still in progress. 

We will keep you updated on the progress of this query. 

Regards,
 
The Mondo Team 
Mondo
Mondo's reply01 Mar 2021, 11:50
Official
Good day Pieter
 
As discussed with Kim, please note that our team is working around the clock to get your package uplifted.

Once we receive your package the contract will be cancelled.

We will keep you updated on the progress of your query.

Regards,
 
The Mondo Team 
Mondo
Mondo's reply08 Mar 2021, 11:52
Official
Good day Pieter
 
As discussed with Kim, please note that your upgrade is reversed and your query is resolved.

Should you have any further queries please feel free to call or email our team.

Regards,
 
The Mondo Team