DS
Davida S
1 reviews | Active since Apr 2024
23 Apr 2024, 15:20
Mondo disappointed
I had the worst experience ever with Mondo. I upgraded via them. I had a double deal which included 2 phones. Upon arrival of the phones one of them were faulty so I send it back within the 7day return policy. That was 6 April 2022. I did all the necessary paperwork and I received the IRMS Ref number aswell. Up until today I haven't received any devices back and I've been paying for something that I have not received. I tried calling numerous times and every time a consultant said that they are waiting on their manager to sign off. It has been 2 years now. I would not recommend anyone to the. Poor services. Not impressed.
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Replies (2)
Mondo's replyOfficial
23 Apr 2024, 15:51Hi Davida,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The upgrade reversal was submitted and we have sent an urgent follow up has been sent to the relevant department. We will get one of our Customer Care Consultant to contact you.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The upgrade reversal was submitted and we have sent an urgent follow up has been sent to the relevant department. We will get one of our Customer Care Consultant to contact you.
Regards,
The Mondo Team
Mondo's reply23 Apr 2024, 15:51
Official
Hi Davida,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The upgrade reversal was submitted and we have sent an urgent follow up has been sent to the relevant department. We will get one of our Customer Care Consultant to contact you.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The upgrade reversal was submitted and we have sent an urgent follow up has been sent to the relevant department. We will get one of our Customer Care Consultant to contact you.
Regards,
The Mondo Team
DS
Davida S's updateReviewer Update
14 May 2024, 14:26Hi Mondo Team
I'm still awaiting feedback or a call from your consultants. I'm so disgusted by this treatment. It has been 2 years. I trust you will get back to me soon.
I'm still awaiting feedback or a call from your consultants. I'm so disgusted by this treatment. It has been 2 years. I trust you will get back to me soon.
DS
Davida S's update14 May 2024, 14:26
Reviewer Update
Hi Mondo Team
I'm still awaiting feedback or a call from your consultants. I'm so disgusted by this treatment. It has been 2 years. I trust you will get back to me soon.
I'm still awaiting feedback or a call from your consultants. I'm so disgusted by this treatment. It has been 2 years. I trust you will get back to me soon.