Mondo de*****
I got a data contract with Mondo for an MTN sim for R200 65Gb anytime. My first invoice was prorated for R785 now my second invoice is R400, which should be R200. MTN and MONDO are ****** and contravenes of the consumer protection action. When I called Mondo they told me to call MTN as they cannnot assist me with billing. When I called MTN my calls were never answered, when I mailed them they did nothing and when I sent follow-up mails they were ignored. People, do not take any contracts with them I warn you!
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Replies (2)
Mondo's replyOfficial
16 Apr 2021, 08:34Hi Dikeledi,
Thank you sharing your concerns with this.
Our team is currently looking into your billing query.
One of our consultants will be in contact with you.
Reference Number: RCO116598
Regards,
The Mondo Team
Thank you sharing your concerns with this.
Our team is currently looking into your billing query.
One of our consultants will be in contact with you.
Reference Number: RCO116598
Regards,
The Mondo Team
Best regards,
Mondo's reply16 Apr 2021, 08:34
Official
Hi Dikeledi,
Thank you sharing your concerns with this.
Our team is currently looking into your billing query.
One of our consultants will be in contact with you.
Reference Number: RCO116598
Regards,
The Mondo Team
Thank you sharing your concerns with this.
Our team is currently looking into your billing query.
One of our consultants will be in contact with you.
Reference Number: RCO116598
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
23 Apr 2021, 13:41Hi Dikeledi,
As discussed with our consultant, kindly escalate your billing query to MTN as Mondo does not do the billing/invoices or statements.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, kindly escalate your billing query to MTN as Mondo does not do the billing/invoices or statements.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Best regards,
Mondo's reply23 Apr 2021, 13:41
Official
Hi Dikeledi,
As discussed with our consultant, kindly escalate your billing query to MTN as Mondo does not do the billing/invoices or statements.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, kindly escalate your billing query to MTN as Mondo does not do the billing/invoices or statements.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Best regards,