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Samantha N
1 reviews | Active since Apr 2020
05 Aug 2022, 19:21
Mondo - deceived by 1 and rescued by another
If I were to rate Mondo based on my first telephonic experience with Phumelele Simane it would get a 1! (Ref ***). She totally twisted my request and i was later informed that she probably did it "to make a sale out of me". Then along comes Sanele Dlamuka (Ref 1Q047G8) and saves the day. Explains what Ms Simane did - and agreed, after hearing my side of the story, - was unprofessional and will be put under investigation regarding her work ethic and honesty with clients. So i give a 4 star ONLY because of Ms Simane. So all 4 stars of glory go to Sanele. Thank you Sir!
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Replies (3)
Mondo's replyOfficial
05 Aug 2022, 20:25Good Day Samantha ,
Thank you for posting a compliment on the services you received from Sanele.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sanele.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply05 Aug 2022, 20:25
Official
Good Day Samantha ,
Thank you for posting a compliment on the services you received from Sanele.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the services you received from Sanele.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
SN
Samantha N's updateReviewer Update
19 Oct 2022, 22:31Yeah this issue still isnt resolved. You guys couldnt care less. You dont deserve to be in business. You deserve to be on the Devi show!
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Samantha N's update19 Oct 2022, 22:31
Reviewer Update
Yeah this issue still isnt resolved. You guys couldnt care less. You dont deserve to be in business. You deserve to be on the Devi show!
Mondo's replyOfficial
24 Oct 2022, 16:29Hi Samantha, Trust you are well. Thank you for taking my call. As discussed, you may follow the below process in order to obtain the sale call recording that was made in August 2022.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our team will complete authentication with you and request to speak to the store consultant
- The sale call will be uploaded to the store
Mondo's reply24 Oct 2022, 16:29
Official
Hi Samantha, Trust you are well. Thank you for taking my call. As discussed, you may follow the below process in order to obtain the sale call recording that was made in August 2022.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our team will complete authentication with you and request to speak to the store consultant
- The sale call will be uploaded to the store