Mondo ********* Sale

On 14 March 2022 I was contacted by Mondo with a 'promotion' they are running. I was due for an upgrade, but have not decided on a device yet. I told the consultant I was not interested and she assured me it was not an upgrade, it will be a migration. I asked her if the call was being recorded and that she must state for the record that it was not an upgrade. 3 times I said this and 3 times she assured me it was not an upgrade. She said I could go into a branch to upgrade and there would not be issues, as she is not doing an upgrade. That same evening I received a copy of my contract. I WAS UPGRADED TO A SIM ONLY CONTRACT FOR 24 months. On 15 March, which was the very next day, I called and cancelled. I was within the 10 day cooling period and I didnt receive any package. Fast forward to when my MTN bill arrived in April 2022. I WAS BILLED FOR AN EARLY TERMINATION. What seems like hundreds of calls and emails later, in May 2022, I was advised by Mondo (Noxolo) to go an do an early upgrade at MTN, send a screenshot of the early termination fee and they will waiver the fees or advise MTN hereof. I have proof of this via email. After all this was done, I call Mondo for a follow up and Lavinia tells me the upgrade done on 14 March 2022 was cancelled by her on 17 March 2022 already, so the fault is with MTN. She provides the reference. Upon calling MTN, I was told there was no cancellation received by Mondo so I need to call Mondo again. THIS IS THE SHORT VERSION. BETWEEN MARCH 2022 AND TODAY I HAVE SENT NUMEROUS EMAIL AND MADE NUMEROUS CALLS. I HAVE BEEN TO MTN STORES. I EVEN SENT AN EMAIL TO THE MTN COMPLAINTS DEPARTMENT. THE ONLY RESPONSES I EVER RECEIVED WERE THAT THE MATTER HAS BEEN ESCALATED. ESCALATED WHERE? TO WHOM? MONDO AND MTN ARE POINTING FINGERS AT WHO IS TO BLAME WHILE I HAVE 2, YES 2 EARLY TERMINATION CHARGES WHICH SHOULD BE CREDITED. I NEED HELP AND I NEED IT SOON!