JJ
Jan J
1 reviews | Active since Dec 2021
22 Dec 2021, 09:06
MONDO ?????
I have been trying to get an upgrade to an MTN phone since 13 December. In desperation I phoned Mondo yesterday. Then I could hear why my request was not attended to. Their call centre is a party centre. No wonder no work gets done. Despite an undertaking by the operator that I will be called yesterday to finalise - NOTHING occurred. When I phoned to speak to a supervisor, the party was worse than before. When I commented on this, I was cut off by Mpho. It appears three cell phone operators use MONDO. THey make a very poor decision.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
22 Dec 2021, 09:18Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163752
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163752
Regards,
The Mondo Team
Mondo's reply22 Dec 2021, 09:18
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163752
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163752
Regards,
The Mondo Team
JJ
Jan J's updateReviewer Update
22 Dec 2021, 13:23Four hours have elapsed since Mondo promised to get a Customer Care (?) Consultant to assist me. Nothing has changed. No progress. I assume Mondo simply does not care!
I really wonder what induces MTN to do business with Mondo? It is certainly not due to performance.
I really wonder what induces MTN to do business with Mondo? It is certainly not due to performance.
JJ
Jan J's update22 Dec 2021, 13:23
Reviewer Update
Four hours have elapsed since Mondo promised to get a Customer Care (?) Consultant to assist me. Nothing has changed. No progress. I assume Mondo simply does not care!
I really wonder what induces MTN to do business with Mondo? It is certainly not due to performance.
I really wonder what induces MTN to do business with Mondo? It is certainly not due to performance.
JJ
Jan J's updateReviewer Update
24 Dec 2021, 08:32Mondo's average time to reply on HelloPeter is apparently 5,64 hours. It is now 48 hours since I raised a query and Mondo initiated case number RCO163752.
NOTHING has changed. I have not been contacted at all!
NOTHING has changed. I have not been contacted at all!
JJ
Jan J's update24 Dec 2021, 08:32
Reviewer Update
Mondo's average time to reply on HelloPeter is apparently 5,64 hours. It is now 48 hours since I raised a query and Mondo initiated case number RCO163752.
NOTHING has changed. I have not been contacted at all!
NOTHING has changed. I have not been contacted at all!
Mondo's replyOfficial
28 Dec 2021, 15:39Good day,
Please note that our sales department in currently closed for this festive period.
Once the sales department reopens, we will escalate your details for you to be contacted.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that our sales department in currently closed for this festive period.
Once the sales department reopens, we will escalate your details for you to be contacted.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 15:39
Official
Good day,
Please note that our sales department in currently closed for this festive period.
Once the sales department reopens, we will escalate your details for you to be contacted.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that our sales department in currently closed for this festive period.
Once the sales department reopens, we will escalate your details for you to be contacted.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team